Failure opening file for upload. Please help!

OverComingChurch
OverComingChurch Member Posts: 4 ✭✭
in Proclaim Forum

Please help.  I am trying to add a video to the service, but I am getting the Error "Failure opening file for upload"   I just got a new computer and havn't been able to add any type of videos.

I am only having issues with videos.  Pictures are loading fine.  I tried different formats (*.mov & *.mp4), both formats failed.  

Log File:

Program Version: 3.1 (3.1.0.0096)
Windows Version: 10.0.19042.0
.NET Framework Version: 4.0.30319.42000
Time: 2021-08-29 14:00:43 -04:00 (2021-08-29T18:00:43Z)
Installed memory: 12,173 MB
Install path: C:\Users\OCC_M\AppData\Local\Proclaim\System\Proclaim.exe
Free install space: 197,118 MB
Temp path: C:\Users\OCC_M\AppData\Local\Temp\
Free temp space: 197,118 MB

Program Version: 3.1 (3.1.0.0096)
Time: 2021-08-29 14:00:43 -04:00 (2021-08-29T18:00:43Z)
SQLite Error 14: os_win.c:45381: (2) winOpen(C:\Users\OCC_M\AppData\Local\Proclaim\Data\5xxzxe5a.lzx\TouchPointsManager\TouchPointsManager.db) - The system cannot find the file specified.

Program Version: 3.1 (3.1.0.0096)
Time: 2021-08-29 14:00:43 -04:00 (2021-08-29T18:00:43Z)
SQLite Error 14: cannot open file at line 45382 of [89e099fbe5]

Program Version: 3.1 (3.1.0.0096)
Time: 2021-08-29 14:30:40 -04:00 (2021-08-29T18:30:40Z)
Error handling response (GET https://notificationsapi.logos.com/v1/notifications/total?status=New&aggregate=False).
System.TimeoutException: The operation has timed out.
at Libronix.Utility.Net.WebServiceRequestBase`1.TimeoutHandler.<SendAsync>d__5.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Libronix.Utility.Net.WebServiceRequestBase`1.<GetResponseAsync>d__5.MoveNext()

Program Version: 3.1 (3.1.0.0096)
Time: 2021-09-05 10:57:55 -04:00 (2021-09-05T14:57:55Z)
Error building request (GET https://clientservices.logos.com/update/v1/feed/proclaim/stable.xml).
System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The remote name could not be resolved: 'clientservices.logos.com'
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
--- End of inner exception stack trace ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Libronix.Utility.Net.WebServiceRequestBase`1.TimeoutHandler.<SendAsync>d__5.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Libronix.Utility.Net.WebServiceRequestBase`1.<GetResponseAsync>d__5.MoveNext()

Program Version: 3.1 (3.1.0.0096)
Time: 2021-09-05 10:57:55 -04:00 (2021-09-05T14:57:55Z)
Error handling response (GET https://proclaimservices.logos.com/v1/location).
System.Net.WebException: The remote name could not be resolved: 'proclaimservices.logos.com'
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at Libronix.Utility.Net.HttpWebRequestUtility.DoGetHttpResponse(Func`1 fnGetResponse)
at Libronix.Utility.Net.WebServiceRequestBase`1.DoGetResponse(HttpWebRequest webRequest, Func`2 getWebResponse, IProfiler profiler, IWorkState workState)
at Libronix.Utility.Net.WebServiceRequestBase`1.<>c__DisplayClass7_0.<BeginGetResponse>b__2(IAsyncResult ar)

Program Version: 3.1 (3.1.0.0096)
Time: 2021-09-05 10:57:55 -04:00 (2021-09-05T14:57:55Z)
Error building request (GET https://clientservices.logos.com/update/v1/feed/proclaim/stable.xml).
System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The remote name could not be resolved: 'clientservices.logos.com'
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
--- End of inner exception stack trace ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Libronix.Utility.Net.WebServiceRequestBase`1.TimeoutHandler.<SendAsync>d__5.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Libronix.Utility.Net.WebServiceRequestBase`1.<GetResponseAsync>d__5.MoveNext()

Program Version: 3.1 (3.1.0.0098)
Time: 2021-09-07 23:58:06 -04:00 (2021-09-08T03:58:06Z)
Error building request (GET https://notificationsapi.logos.com/v1/notifications/total?status=New&aggregate=False).
System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The remote name could not be resolved: 'notificationsapi.logos.com'
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
--- End of inner exception stack trace ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Libronix.Utility.Net.WebServiceRequestBase`1.TimeoutHandler.<SendAsync>d__5.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Libronix.Utility.Net.WebServiceRequestBase`1.<GetResponseAsync>d__5.MoveNext()

Program Version: 3.1 (3.1.0.0098)
Time: 2021-09-12 09:22:20 -04:00 (2021-09-12T13:22:20Z)
Error handling response (GET https://proclaimservices.logos.com/v1/location).
System.Net.WebException: The remote name could not be resolved: 'proclaimservices.logos.com'
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at Libronix.Utility.Net.HttpWebRequestUtility.DoGetHttpResponse(Func`1 fnGetResponse)
at Libronix.Utility.Net.WebServiceRequestBase`1.DoGetResponse(HttpWebRequest webRequest, Func`2 getWebResponse, IProfiler profiler, IWorkState workState)
at Libronix.Utility.Net.WebServiceRequestBase`1.<>c__DisplayClass7_0.<BeginGetResponse>b__2(IAsyncResult ar)

Program Version: 3.1 (3.1.0.0098)
Time: 2021-09-12 09:22:21 -04:00 (2021-09-12T13:22:21Z)
Error building request (GET https://notificationsapi.logos.com/v1/notifications/total?status=New&aggregate=False).
System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The remote name could not be resolved: 'notificationsapi.logos.com'
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
--- End of inner exception stack trace ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Libronix.Utility.Net.WebServiceRequestBase`1.TimeoutHandler.<SendAsync>d__5.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Libronix.Utility.Net.WebServiceRequestBase`1.<GetResponseAsync>d__5.MoveNext()

Comments

  • MJ. Smith
    MJ. Smith MVP Posts: 55,148

    Bump for attention 2

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • OverComingChurch
    OverComingChurch Member Posts: 4 ✭✭

    Still having the same issue .. Is there another way to request support  ?

  • Braden Farlow (Faithlife)
    Braden Farlow (Faithlife) Member Posts: 1 ✭✭
    https://community.logos.com/discussion/comment/1180111#Comment_1180111

    Hello, I'm sorry to hear you're running into these issues trying to load videos into Proclaim. When you're able, could you please give our support team a call at 888-634-2038 between 6:00 am and 6:00 pm PST so we can troubleshoot this issue for you and get it working properly for you?

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