Notes not showing in NLT translation

When I create a note or highlight on my ESV bible it shows up in all other translations except the NLT. It used to work just fine and then today it just stopped working for some reason. If I create a note in the NLT translation it shows up in other translations, it just won't show up in the NLT when I create the note in the ESV or another translation. Strangely, it seems to work fine on my laptop but not for Logos on my desktop computer.

Is there some setting that I might have accidentally turned off for that one bible translation? I do have the setting for "Notes and Highlights (Corresponding)" checked.

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Graham Criddle

Hi Philip - and welcome to the forums

There was an update to the NLT recently which seemed to have some problems - and this was followed quickly by another update.

Try the command Update Now in the command box on your desktop and see if that downloads an update

Please let us know how you get on.

Graham

Phillip Paul

No, unfortunately that didn't work. I ran the Update Now command as you suggested but it said that there was noting to update. Maybe I could try it again tomorrow.

Graham Criddle

Onyour desktop, please check the Support Info for the NLT and upload a screenshot (use the paperclip icon) showing it.

To see this, open the panel menu (three vertical dots icon at the top right of the resource) and select Information

Then scroll down to the bottom to see the details

Also please post a screenshot of a note you have made in ESV that is not appearing in the NLT

Phillip Paul

I don't see any Support Info for the NLT Bible. The last subheading I have is Search Fields (see attached). Interestingly, other bible translations do have the Support Info though.

Thank you for your assistance with this!

Andrew Batishko

We've just shipped an updated version of the NLT and associated reverse interlinears which should fix the problems. You should be able to either use the command "update now" in the Go box, or restart the application to get the updated resource.

The new versions should be:

LLS:1.0.171
2021-09-17T15:11:23Z

RVI:NLTNT
2021-09-17T15:04:52Z

RVI:NLTOT
2021-09-17T15:04:52Z

I apologize for your difficulties. Please let us know if you have any further issues.

Graham Criddle

Thanks Andrew

That fixed it for me

Graham

Pater Noster

Thanks Andrew, but I do have a related question.

At least twice in the last 2 hours today, I did "Update Now" - nothing came down. I close Verbum/Mac and reopen, and instantly the latest NLT resources you cited come down in an update. Is Update Now not reliable, or are there factors which cause it not to download resources when they are available?

Kiyah

Thanks Andrew, but I do have a related question.

At least twice in the last 2 hours today, I did "Update Now" - nothing came down. I close Verbum/Mac and reopen, and instantly the latest NLT resources you cited come down in an update. Is Update Now not reliable, or are there factors which cause it not to download resources when they are available?

I have the same issue. Update now didn't work but restarting the application worked.

Andrew Batishko

"Update now" makes the assumption that information about the download has already been retrieved. You can use "Update resources" which explicitly checks all of your resources instead of relying on information that might not have been retrieved yet. This is much slower, but would probably have worked instead of a restart. A restart may be the faster option though.