Can't see videos in courses [SOLVED]

When playing the videos, I can only hear them. There is just white screen where the video should be.

Thanks for the help, Scott

Logos Bible Software 9.10
9.10.0.0017

Specs -

Device name   DESKTOP-G446CBF
Processor   11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz   1.80 GHz
Installed RAM   32.0 GB (31.7 GB usable)
System type   64-bit operating system, x64-based processor
Pen and touch   Pen and touch support with 10 touch points

Edition   Windows 10 Pro
Version   21H2
Installed on   ‎08/‎11/‎2021
OS build   19044.1415
Experience   Windows Feature Experience Pack 120.2212.3920.0

Find more posts tagged with

Desktop App

Comments

Graham Criddle

This problem affected some users running Windows 11 with Iris XE processors - see https://support.logos.com/hc/en-us/articles/360052821231 for details.

It is discussed in a number of places including https://community.logos.com/forums/p/201230/1171423.aspx#1171423

I suggest ensuring you have the latest graphics drivers from Intel and see if that resolves the problem.

Please let us know how you get on

Scott Warner

https://community.logos.com/discussion/comment/1191640#Comment_1191640

Thanks for the tips. I installed the driver from Intel, restarted and enable hardware acceleration. It works properly now.

Thanks again,

Scott

Graham Criddle

https://community.logos.com/discussion/comment/1191642#Comment_1191642

That's great to hear - thanks for letting us know.