Can't see videos in courses [SOLVED]
When playing the videos, I can only hear them. There is just white screen where the video should be.
Thanks for the help, Scott
Logos Bible Software 9.10
9.10.0.0017
Specs -
Device name DESKTOP-G446CBF
Processor 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz 1.80 GHz
Installed RAM 32.0 GB (31.7 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points
Edition Windows 10 Pro
Version 21H2
Installed on 08/11/2021
OS build 19044.1415
Experience Windows Feature Experience Pack 120.2212.3920.0
Comments
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This problem affected some users running Windows 11 with Iris XE processors - see https://support.logos.com/hc/en-us/articles/360052821231 for details.
It is discussed in a number of places including https://community.logos.com/forums/p/201230/1171423.aspx#1171423
I suggest ensuring you have the latest graphics drivers from Intel and see if that resolves the problem.
Please let us know how you get on
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Thanks for the tips. I installed the driver from Intel, restarted and enable hardware acceleration. It works properly now.
Thanks again,Scott
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That's great to hear - thanks for letting us know.
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