PROBLEM: Enable Hardware Acceleration setting causes problems with videos, Sermon Builder and Edit W

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Logos 9.6 Beta 1, Windows 10

When Enable Hardware Acceleration is set to "No",

  • No video, only audio
  • Sermon Builder and Edit workflow work fine.

Replication:

  1. Go to any video in: Faithlife Study Bible Videos (FSBV)
  2. The image will be visible until I click the play icon.
  3. When I click the play icon the image disappears and the video is not visible but I can hear the sound and the progress bar is moving.

This happens:

  • whether the FSBV is docked in a layout panel or alone in a floating panel.
  • whether the video is viewed in the FSBV resource or toggled to a full screen.
  • with other resources, including: 
    • Animated High Definition Commentary: Philippians
    • Multiple Mobile Ed courses
    • DIY Bible Study: Philippians Video

 

When Enable Hardware Acceleration is set to "Yes"

  • Videos work fine.
  • Sermon Builder and Edit Workflow open blank.

Replication:

  1. Right-click on an existing customer workflow and select “Edit”
  • Workflow opens but the body of the form is blank.
  • Open an existing sermon.
    • Sermon opens but the body of the form is blank.

    Other tools and functions may also be affected - I don't know.

    System:

    HP Pavilion Laptop 15-eg0073cl
    Device name LAPTOP-VTGDO9L8
    Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
    Installed RAM 16.0 GB (15.8 GB usable)
    Device ID C75D8474-F3CA-4E0E-91C9-902598BE03C1
    Product ID 00325-96781-81698-AAOEM
    System type 64-bit operating system, x64-based processor
    Pen and touch Touch support with 10 touch points

    Integrated Intel® Iris® Xᵉ Graphics

    Edition Windows 10 Home
    Version 20H2
    Installed on ‎3/‎23/‎2021
    OS build 19042.985
    Experience Windows Feature Experience Pack 120.2212.2020.0

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