PROBLEM: Enable Hardware Acceleration setting causes problems with videos, Sermon Builder and Edit W

Tim Hensler

Logos 9.6 Beta 1, Windows 10

When Enable Hardware Acceleration is set to "No",

No video, only audio
Sermon Builder and Edit workflow work fine.

Replication:

Go to any video in: Faithlife Study Bible Videos (FSBV)
The image will be visible until I click the play icon.
When I click the play icon the image disappears and the video is not visible but I can hear the sound and the progress bar is moving.

This happens:

whether the FSBV is docked in a layout panel or alone in a floating panel.
whether the video is viewed in the FSBV resource or toggled to a full screen.
with other resources, including:

Animated High Definition Commentary: Philippians
Multiple Mobile Ed courses
DIY Bible Study: Philippians Video

When Enable Hardware Acceleration is set to "Yes"

Videos work fine.
Sermon Builder and Edit Workflow open blank.

Replication:

Right-click on an existing customer workflow and select “Edit”

Workflow opens but the body of the form is blank.

Open an existing sermon.

Sermon opens but the body of the form is blank.

Other tools and functions may also be affected - I don't know.

System:

HP Pavilion Laptop 15-eg0073cl
Device name LAPTOP-VTGDO9L8
Processor 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz
Installed RAM 16.0 GB (15.8 GB usable)
Device ID C75D8474-F3CA-4E0E-91C9-902598BE03C1
Product ID 00325-96781-81698-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points

Integrated Intel® Iris® Xᵉ Graphics

Edition Windows 10 Home
Version 20H2
Installed on ‎3/‎23/‎2021
OS build 19042.985
Experience Windows Feature Experience Pack 120.2212.2020.0

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Comments

SineNomine

For reference, https://support.logos.com/hc/en-us/articles/360052821231-Display-problems-on-11th-gen-Intel-processors-with-Iris-Xe

Kevin A

Intel are about to release a driver that should resolve the issue. You can keep track of progress at

https://community.logos.com/forums/t/196185.aspx

and

https://community.intel.com/t5/Graphics/Iris-Xe-and-AWS-Workspaces/td-p/1244351

Once released, and if it does indeed fix the problem, you can just re-enable HW acceleration and all should work hopefully.

Tim Hensler

Thank you SineNomine and Kevin for the information you provided.

Based on information I gleaned through the resources you linked, it looks like a fix is to be distributed via an update today, June 4. I hope so.

Kevin A

https://community.intel.com/t5/Graphics/Iris-Xe-and-AWS-Workspaces/m-p/1283236#M97290 Ronald said the 9th, and tentative - this will be Intel driver so you will have to download and install it from Intel (https://downloadcenter.intel.com/product/80939/Graphics )

There is a beta driver that was released 26th May which may have the fix in already https://downloadcenter.intel.com/download/30500/Intel-Graphics-BETA-Windows-10-DCH-Drivers if you would like to try that out.

Tim Hensler

Thanks Kevin.

Today's Feature update to Windows 10, version 21H1 from Microsoft did not have the fix.

I'll check out the links you provided and see which direction I'll go. I may not get back to this until next week, so I may wait for the tentative June 9th and try that solution when it is released.

Tim Hensler

I installed the driver below from https://downloadcenter.intel.com/product/80939/Graphics and it fixed the problem.

Steps:

Download and run driver update
Launch Logos
Change "Enable Hardware Acceleration" (EHA) to "Yes"
Close Logos
Restart Logos

I am now able to edit Workflows AND view m.ED courses including videos (while before I could only edit Workflows with EHA set to off and view videos with EHA set to on).

The posts at https://community.logos.com/forums/p/196185/1170424.aspx#1170424 were also helpful.

=== Driver:

Intel® Graphics - BETA Windows® 10 DCH Drivers This download installs the Intel® Graphics Beta Driver for Xe Dedicated, 6th - 11th generation, Apollo Lake, Gemini Lake, Amber Lake, Whiskey Lake, Comet Lake, Lakefield, Jasper Lake, and Rocket Lake.	Driver	Windows 10, 64-bit*	30.0.100.9667 Latest	6/8/2021

Tim Hensler

This problem went away when I upgraded to Windows 11.