Unable to Update

Hello everyone. I hope someone can help with this.

When I launch the Logos desktop app I get a notice that an update is available and I select the option to install the update. Then I get an error message saying the account does not have sufficient privileges to install the update and I should run as administrator.

I relaunch the desktop app as administrator and try to install the update and I get the same error.

I made a desktop video so you can see what I am describing.

https://www.loom.com/share/e679951d8c3f416eb410dde043aaa8b8

How can I fix this?

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Comments

NB.Mick

Is your Logos by chance installed on an external SSD that is formatted in ExFAT file system? This will bring about the behavior you describe/show (I've had that myself some time ago). The only solution for this was to back up the SSD, reformat to NTFS file system and restore.

Chris Hall

https://community.logos.com/discussion/comment/1195758#Comment_1195758

Thanks for the reply.

No it isn't. It's installed on the main internal drive.

Chris Hall

https://community.logos.com/discussion/comment/1195759#Comment_1195759

In an effort to fix this I (unwisely) uninstalled Logos and tried to re-install.

I now get the same error while installing.

Kenneth Neighoff

https://community.logos.com/discussion/comment/1195759#Comment_1195759

Have you tried to manually updating?

Kenneth Neighoff

https://community.logos.com/discussion/comment/1195759#Comment_1195759

Have you tried to manually updating?

Chris Hall

https://community.logos.com/discussion/comment/1195784#Comment_1195784

Thanks for the reply.

Unfortunately, I can't now because one of the troubleshooting tips was to uninstall and re-install.

The uninstall went fine, but I get the same error on reinstall.

NB.Mick

https://community.logos.com/discussion/comment/1195779#Comment_1195779

In an effort to fix this I (unwisely) uninstalled Logos and tried to re-install.

I now get the same error while installing.

It would be helpful if you could provide some more information on your system. I think that there once was a bug that Logos tried to update when it ran on a no longer supported OS version, which clearly is an installer bug (IIRC that related to a superseded Mac OS version).

Chris Hall

https://community.logos.com/discussion/comment/1195811#Comment_1195811

Thank you for the reply.

It is a Dell G7 17 7700 running Windows 10 Pro.

32GB RAM
Intel i9 processor

933GB SSD card with 478GB free

This is my personal laptop, not on a network.

Dave Hooton

https://community.logos.com/discussion/comment/1195779#Comment_1195779

In an effort to fix this I (unwisely) uninstalled Logos and tried to re-install.

I now get the same error while installing.

After uninstalling you need to remove the Logos folder from %localappdata%. Did you do this?

Chris Hall

https://community.logos.com/discussion/comment/1195834#Comment_1195834

No, I sure didn't.

But I will do this now!

I'm really looking forward to being able to use the desktop version again!

Chris Hall

https://community.logos.com/discussion/comment/1195834#Comment_1195834

This was the answer!

Thank you!