Unable to Update
Hello everyone. I hope someone can help with this.
When I launch the Logos desktop app I get a notice that an update is available and I select the option to install the update. Then I get an error message saying the account does not have sufficient privileges to install the update and I should run as administrator.
I relaunch the desktop app as administrator and try to install the update and I get the same error.
I made a desktop video so you can see what I am describing.
https://www.loom.com/share/e679951d8c3f416eb410dde043aaa8b8
How can I fix this?
Comments
-
Is your Logos by chance installed on an external SSD that is formatted in ExFAT file system? This will bring about the behavior you describe/show (I've had that myself some time ago). The only solution for this was to back up the SSD, reformat to NTFS file system and restore.
Have joy in the Lord!
0 -
Thanks for the reply.
No it isn't. It's installed on the main internal drive.
0 -
In an effort to fix this I (unwisely) uninstalled Logos and tried to re-install.
I now get the same error while installing.
0 -
Have you tried to manually updating?
0 -
Have you tried to manually updating?
0 -
Thanks for the reply.
Unfortunately, I can't now because one of the troubleshooting tips was to uninstall and re-install.
The uninstall went fine, but I get the same error on reinstall.
0 -
Chris Hall said:
In an effort to fix this I (unwisely) uninstalled Logos and tried to re-install.
I now get the same error while installing.
It would be helpful if you could provide some more information on your system. I think that there once was a bug that Logos tried to update when it ran on a no longer supported OS version, which clearly is an installer bug (IIRC that related to a superseded Mac OS version).
Have joy in the Lord!
0 -
Thank you for the reply.
It is a Dell G7 17 7700 running Windows 10 Pro.
32GB RAM
Intel i9 processor933GB SSD card with 478GB free
This is my personal laptop, not on a network.0 -
Chris Hall said:
In an effort to fix this I (unwisely) uninstalled Logos and tried to re-install.
I now get the same error while installing.
After uninstalling you need to remove the Logos folder from %localappdata%. Did you do this?
Dave
===Windows 11 & Android 13
0 -
No, I sure didn't.
But I will do this now!
I'm really looking forward to being able to use the desktop version again!0 -
This was the answer!
Thank you!
0
