"A synchronization error has occurred"

Jim Snowden
Jim Snowden Member Posts: 193 ✭✭
in Proclaim Forum

I have been getting this message every time Proclaim tries to sync from my PC since yesterday morning. I've tried restarting the PC. 

Help About says it is up to daye (3.2.0.0030)

Help > Status says All services operational. 

Is there anything I can check locally to see why it won't sync like a log file?

Thanks,

Jim

Comments

  • Jim Snowden
    Jim Snowden Member Posts: 193 ✭✭

    I found a proclaim log that contains a sync error. 

    022-03-14 20:31:57.9991 (local: 20:31:57) | 1 | INFO | ElementUtility | Couldn't find default focus; focus set to first focusable item.
    2022-03-14 20:31:57.9991 (local: 20:31:57) | 28 | INFO | SyncManager | Requesting sync on all sync clients
    2022-03-14 20:31:58.0140 (local: 20:31:58) | 28 | INFO | FaithlifeMusicSyncClient | Found 1 items to submit for ArrangementSyncItemDto
    2022-03-14 20:31:58.0259 (local: 20:31:58) | 28 | INFO | FaithlifeMusicSyncClient | (Timed) Submitting 1 of 1 items.
    2022-03-14 20:31:58.8846 (local: 20:31:58) | 28 | INFO | FaithlifeMusicSyncClient | (858ms) Submitting 1 of 1 items.
    2022-03-14 20:31:58.8951 (local: 20:31:58) | 28 | ERROR | DatabaseSyncClientRepository | Item of type ArrangementSyncItemDto failed to submit; marked as error: cd9061aca0a24b4dbeceeceffd9ab7d5. Message: An error occurred submitting the sync item.
    2022-03-14 20:31:58.8951 (local: 20:31:58) | 28 | INFO | FaithlifeMusicSyncClient | Integrated 0 successes, 0 conflicts, and 1 errors.
    2022-03-14 20:31:58.8951 (local: 20:31:58) | 28 | INFO | FaithlifeMusicSyncClient | Downloading items for ArrangementSyncItemDto
    2022-03-14 20:31:59.2715 (local: 20:31:59) | 28 | INFO | FaithlifeMusicSyncClient | New last known milestones: {"permissionMilestone":"2","itemMilestone":"9730383"}
    2022-03-14 20:31:59.2715 (local: 20:31:59) | 28 | ERROR | SyncV2Client | Sync client errors: 1 upload, 0 download
    2022-03-14 20:31:59.2715 (local: 20:31:59) | 28 | ERROR | SyncManager | Sync client ArrangementSyncItemDto error: ClientError (RetryErrors)
    2022-03-14 20:31:59.2715 (local: 20:31:59) | 28 | INFO | ConfidenceSyncClient | Downloading items for ConfidenceTemplateSyncItemDto
    2022-03-14 20:32:00.1662 (local: 20:32:00) | 28 | INFO | ConfidenceSyncClient | New last known milestones: {"itemMilestone":"34113"}
    2022-03-14 20:32:00.1662 (local: 20:32:00) | 28 | INFO | PreferencesSyncClient | Downloading items for PreferencesSyncItem
    2022-03-14 20:32:00.6784 (local: 20:32:00) | 28 | INFO | PreferencesSyncClient | New last known milestones: {"permissionMilestone":"2","itemMilestone":"29526952"}
    2022-03-14 20:32:00.6928 (local: 20:32:00) | 28 | INFO | PresentationSyncClient | Downloading items for PresentationSyncItemDto
    2022-03-14 20:32:01.0559 (local: 20:32:01) | 28 | INFO | PresentationSyncClient | Unchanged last known milestones: {"permissionMilestone":"2","itemMilestone":"15472394"}
    2022-03-14 20:32:01.0559 (local: 20:32:01) | 28 | INFO | SyncManager | Finished requesting sync on all sync clients.

  • Jim Snowden
    Jim Snowden Member Posts: 193 ✭✭
    https://community.logos.com/discussion/comment/1200080#Comment_1200080

    (I submitted the log files using the option in Proclaim)

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