Can't Connect to SongSelect CCLI
When I try to search for a song, Proclaim gives me an error when trying to connect to our SongSelect CCLI account: "An Error Occurred Getting Results."
In researching the problem, I followed all the steps discussed here: Failure Linking SongSelect Account – Faithlife
1) I verified that the computer's time is set to update automatically.
2) I ensured I could log in at SongSelect and that I could view lyrics. As far as I can tell, there are no problems with our account there.
3) I did recently create a new password with SongSelect, so I updated that in Proclaim, unlinked the accounts, and re-linked them again. This gave the above error message. Earlier, with the incorrect, old password, the error was slightly different.
In addition, I checked to verify that our Proclaim subscription was paid for, and from what I can tell we're all good there.
Please let me know what to do so that we can get up and running again. Thanks!
Comments
-
-
Thanks for the report.
I don't see anything about SongSelect in your logs here, though it does look like you've had some internet connectivity issues. Can you please open Proclaim and resubmit logs from the Help menu? That'll give us a bit more insight.
0 -
Here you go! Thanks!222632.ProclaimError.log
0 -
Thanks for the quick response.
Unfortunately I don't see anything here either. Can you go to the Help menu in Proclaim, click Submit log files, then Submit? I'll watch for them and take a look when they come through.
0 -
Sure thing. I'm at home now, so I'll send them tomorrow when I'm at the church office. Thanks for the help so far!
0 -
Sure thing. I just got home, so I'll send it to you tomorrow when I'm back at the church office. Thanks for the help so far!
0 -
OK, I think I just submitted the log files correctly... Thanks for any help!
Last night, I mentioned the issue to the guy who handles church finances, and he said something that made me believe he may have changed our subscription to one that doesn't give SongSelect access. Could this be what's going on?
0 -
Thanks for sending those in. I can see errors from SongSelect in the logs, and it does look like you're having permissions issues.
> {"advice":"SONGSELECT_DENIED","problem":"permission_denied"}This can definitely happen if you change SongSelect plans to the lowest tier. You need either an Advanced or Premium subscription to integrate your account with Proclaim. It's hard to verify when the change happened because of how far the logs go back, but if everything is in order with your subscription I'd recommend a call to SongSelect to see if they may have a better idea of what's going on.
0 -
OK, thanks, I'll check with SongSelect to see what's going on!
0
