All my resources stuck downloading, but the content never show up.
My computer version stopped working. I can access Logos only on the web, do you know why this happened and how we can fix it?
All resources show a "downloading" description, but they never complete the process, and the content never shows up. I'm connected to the Internet. I have windows 10 and Logos 9.
thanks,
Comments
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Welcome Sherene! [:)] Sorry you are having troubles. [:s]
do you know why this happened and how we can fix it?
No. We will need more info.
I have windows 10 and Logos 9
Which specific versions of each?
Also, please provide logs. See my signature line for a link to instructions.
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Edition Windows 10 Home
Version 21H1
Installed on 11/5/2020
OS build 19043.1766
Experience Windows Feature Experience Pack 120.2212.4180.0
Logos 9.14.0.0026
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Edition Windows 10 Home
Version 21H1
Installed on 11/5/2020
OS build 19043.1766
Experience Windows Feature Experience Pack 120.2212.4180.0
Logos 9.14.0.0026
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I am only half techie, but I <think> this may resolve your issue:
- Kill The App
- Delete this single file, found at the following path: C:\Users\sh_nk\AppData\Local\Logos\Data\nt5fzfx3.hu5\DownloadManager\DownloadManager.db
- Restart your computer
- Restart the app
If not, hopefully a full fledged techie will be by to read your logs soon.
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- Kill The App
- Delete this single file, found at the following path: C:\Users\sh_nk\AppData\Local\Logos\Data\nt5fzfx3.hu5\DownloadManager\DownloadManager.db
Also, delete these folders from C:\Users\sh_nk\AppData\Local\Logos\Data\nt5fzfx3.hu5\
- CloudResourceManager
- UpdateManager
Dave
===Windows 11 & Android 13
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