Subscription not working

Hi, we have purchased the Proclaim On Air subscription but when trying to use the software it still asks to purchase to continue.

We have tried the following so far:

Reinstalling the software.
Allowing the LicenseManager folder to be recreated by renaming it.

Order number for latest bill: 25713406

Any advice on this will be of great help!!

Thanks

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Mike Binks

Hi, we have purchased the Proclaim On Air subscription but when trying to use the software it still asks to purchase to continue.

Greetings - Welcome to the forum community.

I am sorry to hear of the problems that you are having. In this case I think a phone call to customer services would be the quickest way to sort things out.

Salem Fellowship

https://community.logos.com/discussion/comment/1224397#Comment_1224397

Hi Mike,

Thanks for the response.

Our initial thought was to contact customer services but we are from India and couldn't really find an Indian contact. Do you think you can help us with that?

Thank you

Jordan Sjodin

https://community.logos.com/discussion/comment/1224402#Comment_1224402

I can take care of this for you. Looks like you have a duplicate church group. I'll move your teams to the group that has your subscription and remove the extra.

Jordan Sjodin

https://community.logos.com/discussion/comment/1224441#Comment_1224441

Alright, you should be good to go! Additionally, I noticed you have a custom font to support your language. I included a couple help articles below.

You can make custom media using that font, and set it as default. That way when you add an item it will be good to go. Likewise, you can make a custom confidence template too, so that the confidence monitor will display the font.

Custom Media:

https://support.faithlife.com/hc/en-us/articles/360007374151-How-Do-I-Create-My-Own-Smart-Media-Templates-

Custom Confidence Template:

https://support.faithlife.com/hc/en-us/articles/360040038972-Custom-Confidence-Templates

Salem Fellowship

https://community.logos.com/discussion/comment/1224444#Comment_1224444

Hi Jordan

Will definitely look into those articles, and thank you for the fix, everything looks set for this Sunday )

Mike Binks

https://community.logos.com/discussion/comment/1224402#Comment_1224402

we are from India and couldn't really find an Indian contact

Glad to find that you have been sorted out by the team.

I am in the UK with similar logistical problems. If I want to contact Customer Services I find that using Skype provides an economical route.