Logos 10 loses my books
Many of the books I have bought in Logos can no longer be downloaded onto my Android phone. If I press the 'About this book' the message is, 'This book is only available online because it is not part of your Logos Bible Software library.' Two points:
Yes it is part of my library and I have paid for it; and
It used to download onto the same phone.
I have both Logos and Verbum and it happens in both, but not necessarily with the same books.
As well as slowing things down generally, reading online does not work at all when underground on the London Tube network.
Comments
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In order to track this down, we need some specific titles. It would also be helpful to see the license metadata which you may have to pull from the desktop. In the meantime, check to verify that you have only one email address on record for your resources.
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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There are a few books that come free with the Logos app that can only be downloaded if you also own the resource. If you're not able to download them, it's possible that:
- You don't own them, after all
- You're not signed in properly
- There's a bug that is preventing you from downloading them
If you can check (1) and (2), we'll check to see if we can find (3).
And you have my sympathy on the tube - the WiFi isn't bad in stations, but doesn't help anywhere else!
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Here are a couple of examples:
Joseph Blenkinsopp: Isaiah 40-55 (Anchor Bible) - Purchased 10th March 2022
LLS:ANCHOR23BIS
2015-04-27T22:05:53Z
ANCHOR23BIS.logos4It was already downloaded in Verbum app and is still there, but in Logos app it shows up in the library and says I can't download it because I don't own it.
Isaac Morales: The Bible and Baptism - Purchased 8th February 2022
LLS:BIBLEBAPTISM
2022-05-18T23:11:09Z
BIBLEBAPTISM.logos4Cannot download in either Verbum app or Logos app
It looks as though anything that was downloaded on the Verbum app when it upgraded is still there and anything that wasn't can't be downloaded. In the Logos app, having uninstalled and reinstalled it, now it seems as though I only have the standard resources that come with the app.
I've just uninstalled the Logos app again, since it's unusable as it stands.
I'm running Android version 12 on a Motorola g 5G Plus (I think it's got a different name in the USA - One 5G. Code name is nairo). The OS version is LineageOS 19-20221005-nightly-nairo.
All help greatly appreciated.
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I've created a case for the team to investigate. I will let you know when this issus is resolved. Thank you and we appreciate your patience!
Ali Pope | Logos Desktop and Mobile Program Manager
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I've just reinstalled the Logos app and it's still doing the same.
Probably unrelated, but it also freezes every time I go into the Tabs view.
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Thank you, it's much appreciated.
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I'm also having the same issue on my Android phone where all the books which I've purchased are no longer downloadable stating that it's not part of my Logos Library. They can only be read while online. Only books which I've downloaded previously before the update are readable offline. I think Logos made a big blunder with the Android app. I've raised a ticket on this matter. It's disappointing that Logos did not do a better quality control before releasing the latest version for Android. Edit: In case, it's necessary I have also added for the example below, my order number 25664217.
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I am also facing this exact same issue.
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I am guessing this is caused by purchasing the wrong upgrade. I think is you purchase a library upgrade instead of a feature upgrade, it screws up your library. Just a educated guess..I say this because there are two different LOGOS 10 purchase paths, feature upgrade, and library upgrade.
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Joseph Combs said:
I am guessing this is caused by purchasing the wrong upgrade.
We think this might be an Android-specific bug. Is anyone having the problem on iOS?
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I have the same problem on IOS. I have not purchased a Logos 10 upgrade, however my entire library is not available and many which say ”you already own this product” on the website is not available on the new redesigned mobile app (but were in the previous edition). For example, the Eastern Orthodox Bible (EOB) is not available for the mobile app for me, but is shown as purchased. Another is “Commentary on Saint John the Apostle and Evangelist: Homilies 1–47” published by Catholic University of America shows as purchased on the website but not the mobile app.
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I am having same issue with Android too after logos 10 upgrade on Android V12
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The team is currently working to fix this issue. Thank you for your patience!
Ali Pope | Logos Desktop and Mobile Program Manager
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I don't know if it's related, but I think there used to be an indication on the library for which resources were downloaded to the phone. That isn't showing now (assuming it did before).
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Yes I do not see that indicator option either. You could filter by 'Not Downloaded' then could click on the indicator to download resource
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Andrew said:
I have the same problem on IOS
Hi Andrew, please follow the steps below to do an index rebuild:
- Enter "Rebuild index" into a resource search bar at the top (see image below for more context)
- Tap the dropdown button that says "Rebuild index" with the settings gear next to it
- Wait about 30 seconds
- Go back to your library and check the number discrepancies again
Once you've done this, can you please let me know if this resolved your issue, or not.
Ali Pope | Logos Desktop and Mobile Program Manager
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Hi Ali,
I was not able to figure out how to do the rebuild index on the app for iphone. The image didn’t help as it looks different than the iphone layout. I tried typing it in in several different places but it did a word search in the resource instead of bringing up a command option. I might be in the wrong spot. However, I did a library sync in the options, and that fixed the issue. As far as I know all of my resources are available on my phone again. I did not realize this step was necessary. The update was done automatically through automatic updates, and I just noticed that resources I was using previously on my phone were no longer available when I went to use them again.0 -
Andrew said:
However, I did a library sync in the options, and that fixed the issue. As far as I know all of my resources are available on my phone again.
I'm glad to hear your Library is showing properly now. Please reach out if you run into any other issues!
Ali Pope | Logos Desktop and Mobile Program Manager
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Hi, are they still working on the fix for Android?
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Greg Turley said:
Hi, are they still working on the fix for Android?
Yes, we are. We apologize for the delay, but the team has run into some snags along the way. We will get this fix shipped out to you all as soon as possible!
Thank you for your patience!
Ali Pope | Logos Desktop and Mobile Program Manager
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Glad this is a known issue and working to fix it. I sent an email 4 days ago as I had same issue but I've received any acknowledgement or replies.
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I just wanted to say that I'm also having this issue.
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Having the same issue here.When selecting books 'Mortal Fire' which I recently acquired is at the top of the list as in my library.
Then, the I select info about this book I'm met with the message: "This book is only available online because it is not part of your Logos Software library. Learn more at Logos.com"
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Hi, I have the same issue on my android phone. I'm Korean and I've purchased several Korean bible translations, but none of them I can download now(I can read online only).
I guessed problem has come with new logos app update, so I deleted the app, cleaned phone cashe then installed the app again, and now I found I cannot download any of my books which I've purchased.
There's another issue, if I open a new tap and press "+" to open a book, I cannot search any book on my library. I can search my books when I press library icon directly, though.
I think updated android app has problem on synchronising, I don't have same problem on my ipad app which has been updated as well.
(image)
안녕하세요, 저도 제 안드로이드 스마트폰에서 같은 이슈를 겪고 있습니다. 한국인이라 여러 한국어 성경을 구매했었는데, 그중 어떤 것도 다운로드가 되지 않습니다(온라인으로 읽기만 됩니다).
로고스 앱 업데이트에 문제가 있겠거니 싶어 앱을 지우고 캐시도 지운 다음에 다시 설치했는데, 그랬더니 제가 구매했던 책을 하나도 다운로드할 수가 없습니다.
다른 이슈도 있는데, 새 탭을 열고 "+"를 눌러 책을 열려고 하면 라이브러리에서 제 책을 하나도 검색할 수 없습니다. 라이브러리 아이콘을 바로 눌렀을 때는 검색이 되네요.
업데이트된 안드로이드 앱에 동기화 문제가 있어 보입니다. 제 아이패드 앱도 업데이트 됐지만 여기는 문제가 없습니다.
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Hi Truefriend,
The 'No books in library opened from tab' issue has been reported on a few threads and they're looking into it. I've got the same problem myself - I don't know whether they're two separate issue or two aspects of one bigger issue.
Android generally has more issues because there are more versions of Anroid and devices running it. Testing for every possible combination is nigh-on impossible - it's a problem for all software that has both iOS and Android versions.
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Exact same issue on Android. I had downloaded resources on my Samsung 21 5G a while ago, before the update to Logos 10. So these resources show up on my phone. But I just bought a Samsung Android tablet and installed the Android mobile app, which was the latest Logos 10 build. Nothing at all from my library can be downloaded on the Android tablet. Even the ones that were already downloaded on my Android phone and are available in my desktop Logos 9.
I did not purchase any upgrades (library nor features) and am still on the latest build for Logos 9.
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Same issue for me. I'm on Android 12 and only resources that I downloaded prior to the update are available offline. Sync does not work for me. Based on prior comments, it's probably not a good idea to uninstall and reinstall since you will lose all of your downloaded resources. Hopefully this is a high priority to fix. Thanks advance for working on this.
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I am having this same issue. I purchased Tim Keller's "A Shepherd Looks at Psalm 23" and cannot download it to my Samsung Android tablet. I have Logos 9 on the tablet.
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Here's an interesting one:
I also have the Faithlife ebooks app on my phone and that hadn't been updated in the latest updates (as far as I know). I opened it just now, for the first time in a long time.
The library was showing a tick for books which had been downloaded and the download symbol for books that hadn't been downloaded.
I downloaded a book (Finding Jesus in the Storm by John Swinton, but that's almost certainly irrelevant).
The book downloaded and is now showing as on my device with the option to remove it from the phone.
** The tick for on device and download symbol for not on device are now gone, and all other books not on device now have the same message as in Logos and Verbum apps. **
Somehow, downloading one book triggerd the error.
The order of sections in the menu for Logos and Verbum is:
Library
Documents
Guides
Tools
Community
Settings
Tools has Factbook, Preaching Mode, Reference Scanner, Text Comparison, Media, and Atlas subitems.The order of sections in the menu for Faithlife ebooks is:
Library
Documents
Tools
Community
Settings
Tools only has Media as a subitem.
Library does not have Courses.
Community does not have Church Presentations.It seems that Faithlife ebooks not updated to the same version as Logos and Verbum but downloading a book triggered the error.
I don't know how much help (if any) that is.
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Same problem here. I noticed because it happened with my preferred Bible!
Also constantly freezing up anytime I switch views until I restart the app.
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