Logos 10 loses my books

Many of the books I have bought in Logos can no longer be downloaded onto my Android phone. If I press the 'About this book' the message is, 'This book is only available online because it is not part of your Logos Bible Software library.' Two points:

Yes it is part of my library and I have paid for it; and

It used to download onto the same phone.

I have both Logos and Verbum and it happens in both, but not necessarily with the same books.

As well as slowing things down generally, reading online does not work at all when underground on the London Tube network.

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Comments

MJ. Smith

In order to track this down, we need some specific titles. It would also be helpful to see the license metadata which you may have to pull from the desktop. In the meantime, check to verify that you have only one email address on record for your resources.

Mark Barnes (Logos)

There are a few books that come free with the Logos app that can only be downloaded if you also own the resource. If you're not able to download them, it's possible that:

You don't own them, after all
You're not signed in properly
There's a bug that is preventing you from downloading them

If you can check (1) and (2), we'll check to see if we can find (3).

And you have my sympathy on the tube - the WiFi isn't bad in stations, but doesn't help anywhere else!

Bede

Here are a couple of examples:

Joseph Blenkinsopp: Isaiah 40-55 (Anchor Bible) - Purchased 10th March 2022

LLS:ANCHOR23BIS
2015-04-27T22:05:53Z
ANCHOR23BIS.logos4

It was already downloaded in Verbum app and is still there, but in Logos app it shows up in the library and says I can't download it because I don't own it.

Isaac Morales: The Bible and Baptism - Purchased 8th February 2022

LLS:BIBLEBAPTISM
2022-05-18T23:11:09Z
BIBLEBAPTISM.logos4

Cannot download in either Verbum app or Logos app

It looks as though anything that was downloaded on the Verbum app when it upgraded is still there and anything that wasn't can't be downloaded. In the Logos app, having uninstalled and reinstalled it, now it seems as though I only have the standard resources that come with the app.

I've just uninstalled the Logos app again, since it's unusable as it stands.

I'm running Android version 12 on a Motorola g 5G Plus (I think it's got a different name in the USA - One 5G. Code name is nairo). The OS version is LineageOS 19-20221005-nightly-nairo.

All help greatly appreciated.

Ali Pope

I've created a case for the team to investigate. I will let you know when this issus is resolved. Thank you and we appreciate your patience!

Bede

I've just reinstalled the Logos app and it's still doing the same.

Probably unrelated, but it also freezes every time I go into the Tabs view.

Bede

Thank you, it's much appreciated.

Lee Yik Sheng

I'm also having the same issue on my Android phone where all the books which I've purchased are no longer downloadable stating that it's not part of my Logos Library. They can only be read while online. Only books which I've downloaded previously before the update are readable offline. I think Logos made a big blunder with the Android app. I've raised a ticket on this matter. It's disappointing that Logos did not do a better quality control before releasing the latest version for Android. Edit: In case, it's necessary I have also added for the example below, my order number 25664217.

David Pham

Exact same issue on Android. I had downloaded resources on my Samsung 21 5G a while ago, before the update to Logos 10. So these resources show up on my phone. But I just bought a Samsung Android tablet and installed the Android mobile app, which was the latest Logos 10 build. Nothing at all from my library can be downloaded on the Android tablet. Even the ones that were already downloaded on my Android phone and are available in my desktop Logos 9.

I did not purchase any upgrades (library nor features) and am still on the latest build for Logos 9.

Bill Bougie

Same issue for me. I'm on Android 12 and only resources that I downloaded prior to the update are available offline. Sync does not work for me. Based on prior comments, it's probably not a good idea to uninstall and reinstall since you will lose all of your downloaded resources. Hopefully this is a high priority to fix. Thanks advance for working on this.

JEFE

I am having this same issue. I purchased Tim Keller's "A Shepherd Looks at Psalm 23" and cannot download it to my Samsung Android tablet. I have Logos 9 on the tablet.

Bede

Here's an interesting one:

I also have the Faithlife ebooks app on my phone and that hadn't been updated in the latest updates (as far as I know). I opened it just now, for the first time in a long time.

The library was showing a tick for books which had been downloaded and the download symbol for books that hadn't been downloaded.

I downloaded a book (Finding Jesus in the Storm by John Swinton, but that's almost certainly irrelevant).

The book downloaded and is now showing as on my device with the option to remove it from the phone.

** The tick for on device and download symbol for not on device are now gone, and all other books not on device now have the same message as in Logos and Verbum apps. **

Somehow, downloading one book triggerd the error.

The order of sections in the menu for Logos and Verbum is:
   Library
   Documents
   Guides
   Tools
   Community
   Settings
Tools has Factbook, Preaching Mode, Reference Scanner, Text Comparison, Media, and Atlas subitems.

The order of sections in the menu for Faithlife ebooks is:
   Library
   Documents
   Tools
   Community
   Settings
Tools only has Media as a subitem.
Library does not have Courses.
Community does not have Church Presentations.

It seems that Faithlife ebooks not updated to the same version as Logos and Verbum but downloading a book triggered the error.

I don't know how much help (if any) that is.

Raquel

Glad to know it wasn't just me. I just recently changed Phones, and noticed that my latest Phone (Google Pixel 7 Pro) was experiencing the same issue as everyone else here. Hopefully, a fix is released soon. Thank you for your efforts!

Jeff Moore

For those that are unaware, this is an issue that Logos is aware of and is working on providing a solution for. There is even a thread that discusses this very thing. Oh, wait, it's this thread.

Stephen Rybacki

As a developer, I understand these things, however, the latest trend in the industry at large is to make the user base Beta testers whether they like it or not since timelines seem to be immutable in the business world.

I'd sure hate to think Faithlife does things this way, especially since many people have a significant investment.

Personally, I just got the Bronze Feature upgrade to my Silver package since I am not a pastor and only really wish to deep dive into the study of God's word.

DMB

I'd sure hate to think Faithlife does things this way, especially since many people have a significant investment.

I hate to tell you, but this is actually a recommendation by nameless forum participants ... fast development, ship it and fix it.

Normally I'm not uncomfortable with that; 'fix it' usually is pretty quick (sometimes hours). But the L10 ship (for me) was/is a major kludge. Both the mobiles and the desktop have major bugs, and limited communication from bug-HQ ... this AM I felt sorry for Ali, starting so early.

Darren Swartzendruber

Hopefully accessing our resources offline is fixed soon. It really affected me yesterday during a prayer service. Glad I had e-Sword downloaded to my tablet!

Stephen Rybacki

I'd sure hate to think Faithlife does things this way, especially since many people have a significant investment.

I hate to tell you, but this is actually a recommendation by nameless forum participants ... fast development, ship it and fix it.

Normally I'm not uncomfortable with that; 'fix it' usually is pretty quick (sometimes hours). But the L10 ship (for me) was/is a major kludge. Both the mobiles and the desktop have major bugs, and limited communication from bug-HQ ... this AM I felt sorry for Ali, starting so early.

I guess I'm old school, but every application I ever wrote was thoroughly tested on all platforms it could run on by an independent tester whose job it was to break it until they couldn't anymore. I'm sure that it'll get fixed, but "what if" the fix isn't possible at all? I've seen this before and it has killed lesser developers.

[U]

Ben

Any word yet? Going off grid soon and really need to download books!