Lingering issue from version 9.15

Hi. I've mentioned this in another thread, but there have been no answers as of yet.

There is an issue that has lingered from 9.15 and continues in 10.02.

You can see the issue here--> https://community.logos.com/forums/p/208969/1224703.aspx#1224703

Are there any plans to address this? As long as it continues, I will be forced to stay with version 9.14, as it is too much of an inconvenence to upgrade.

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Comments

Ali Pope

Hi Bruce, we are currently investigating this work. We appreciate your feedback and apologize that it has caused you so much trouble. I will let you know when we have a fix for this. Thank you for your patience!

Ali Pope

We have just released the 10.1 update. It is possible that some of the bug fixes in 10.1 may have fixed some of the Kindle issues reported, including this one here. Can you please respond to this thread letting us know if your issue(s) have or have not been fixed?

If your issue(s) remains, please include as much detail as possible:

What version of the app are you using?
What device are you on?
What are the steps you are taking that lead up to the issue?
If possible, attach screenshots and/or screen recordings
If possible, send logs:

Click the More menu (three horizontal lines in bottom right corner)
Click "Help"
Click "Report a Problem"
Click "Continue" when you see the pop-up
Email logs to ali.pope@faithlife.com with details of the issue

We hope to nail down these Kindle issues soon and any additional information you can provide us will help with this investigation. Thank you in advance for your help and continued patience!

Bruce Shiroma

I've emailed you with the issues and also replied to the thread corresponding to this one. The issues have slightly changed, but the essential problems remain.

Bruce Shiroma

Problems are not resolved as of yet. I have sent you the logs and also made a reply on the corresponding thread. Thanks.

Ali Pope

Thank you, Bruce. I have received your email and information. A detailed case has been created for the team to investigate. I will reach out as soon as we have an update. Thank you for your patience!