Lingering issue from version 9.15
Hi. I've mentioned this in another thread, but there have been no answers as of yet.
There is an issue that has lingered from 9.15 and continues in 10.02.
You can see the issue here--> https://community.logos.com/forums/p/208969/1224703.aspx#1224703
Are there any plans to address this? As long as it continues, I will be forced to stay with version 9.14, as it is too much of an inconvenence to upgrade.
Comments
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Hi Bruce, we are currently investigating this work. We appreciate your feedback and apologize that it has caused you so much trouble. I will let you know when we have a fix for this. Thank you for your patience!
Ali Pope | Logos Desktop and Mobile Program Manager
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We have just released the 10.1 update. It is possible that some of the bug fixes in 10.1 may have fixed some of the Kindle issues reported, including this one here. Can you please respond to this thread letting us know if your issue(s) have or have not been fixed?
If your issue(s) remains, please include as much detail as possible:
- What version of the app are you using?
- What device are you on?
- What are the steps you are taking that lead up to the issue?
- If possible, attach screenshots and/or screen recordings
- If possible, send logs:
- Click the More menu (three horizontal lines in bottom right corner)
- Click "Help"
- Click "Report a Problem"
- Click "Continue" when you see the pop-up
- Email logs to ali.pope@faithlife.com with details of the issue
We hope to nail down these Kindle issues soon and any additional information you can provide us will help with this investigation. Thank you in advance for your help and continued patience!
Ali Pope | Logos Desktop and Mobile Program Manager
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I've emailed you with the issues and also replied to the thread corresponding to this one. The issues have slightly changed, but the essential problems remain.
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Problems are not resolved as of yet. I have sent you the logs and also made a reply on the corresponding thread. Thanks.
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Thank you, Bruce. I have received your email and information. A detailed case has been created for the team to investigate. I will reach out as soon as we have an update. Thank you for your patience!
Ali Pope | Logos Desktop and Mobile Program Manager
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Ali, just wanted to let you know this issue still hasn't been resolved.
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Thank you for the update, Bruce. This fix will ship to the stable app shortly. I'll reach back out on this forum thread when the update is available.
Ali Pope | Logos Desktop and Mobile Program Manager
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This is fixed in the latest Android update to version 23 that was just released today. Thank you for your patience!
Ali Pope | Logos Desktop and Mobile Program Manager
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