A bug which causes logos to crash when I click the search icon persist from the last version through the update today to 10.0.0.0240. Computer specs in my signature.
Hi JR--Really sorry for the trouble; thanks for taking the time to report. It would be a huge help for us if you could reproduce the issue following these instructions: https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files ...
...and get us your logs. The link above suggests emailing customer service, but you can just upload your logs here in the forum; I'll lookout for your response and we'll dig in more as soon as we get those details.
Thanks,
-Ronny
The steps to recreate the problem are simple.
Open Logos
Click on search icon.
Crash
Logs attached
5140.LogosLogs.jrmiller777.20221027-121615.zip
Oh, and here is the "sample" report just in case it is useful.
8512.LogosLogs.jrmiller777.20221027-121623.zip
The attached log files do not seem to include the crash. That can happen if the app is reopened after the crash, before zipping the logs, because the new run of the app will overwrite the log file. Could you repeat the crash again, and capture the logs before restarting the app?
I followed all the instructions and closing or reopening the app is not the cause of the blank report. I will try again, but this is not my first report so not much else I can do on my end if the app is not working correctly.
One thing I can note is that I upgraded to Aventura 13.0. I forgot to update my signature line so its possible the crash is related to lack of comparably with Ventura.
And just in case your app has again failed to log the error, here is a video of me walking through the steps https://youtu.be/W7kxxzA5uGM
7573.LogosLogs.jrmiller777.20221027-143045.zip
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