Auto Translate working intermittently

First of all, I'd like to congratulate Faithlife for the auto-translate feature. It's an amazing feature, one of my v10 favourites.

However, many times the feature doesn't work for me, it throws this error:

There was an error translating the text.

Sometimes it works, other times it doesn't. I have a stable Internet connection, so I don't know why this may happen.

What could be happening?

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Comments

Graham Criddle

Sometimes it works, other times it doesn't.

Is there any consistency?

Is it that a particular passage in a particular resource always fails or sometimes it works and sometimes it doesn't?

Aristocles

https://community.logos.com/discussion/comment/1235353#Comment_1235353

If there's a consistency I haven't detected it. I've tried translating it again and it works (see screenshot).

The first time I saw the error I didn't give it much importance, thinking it would be temporary. But it happens often for me.

Aristocles

https://community.logos.com/discussion/comment/1235355#Comment_1235355

I've observed that it fails specially with Google as the translation engine (i.e. translating form Latin). Much less with DeepL.

Pitrell

https://community.logos.com/discussion/comment/1235667#Comment_1235667

May I ask how you switch to the Google Engine? I get only DeepL offered.

Nick Mueller

https://community.logos.com/discussion/comment/1235673#Comment_1235673

We are seeing a few intermittent errors with translation via Google and have a case to investigate. Thanks for the heads up.

May I ask how you switch to the Google Engine? I get only DeepL offered.

The translation engine is selected based on the source and target language. Generally speaking we typically prefer DeepL when it is a language that DeepL supports. If DeepL doesn't support it, we use Google, which supports a much higher number of languages (including Latin).

Aristocles

https://community.logos.com/discussion/comment/1235706#Comment_1235706

We are seeing a few intermittent errors with translation via Google and have a case to investigate. Thanks for the heads up.

Fantastic, thank you.