Failure Linking Song Select

Andrea Kidder
Andrea Kidder Member Posts: 1 ✭
in Proclaim Forum

4426.Proclaim Logs.zip 

Here are Providence Christian Church's Log Files.  Tried two different computers to check. Library is not linking to our Song Select Account.

-No Change in password

-Account is linked

-Account is current

Comments

  • David Thomas
    David Thomas Member Posts: 3,272 ✭✭✭

    I don't know about your situation, hopefully employees can make sense of your logs.

    I did find last week that I had to unlink and relink our song select account to get lyrics to populate a song.

    Making Disciples! Logos Ecosystem = LogosMax on Microsoft Surface Pro 7 (Win11), Android app on tablet, FSB on iPhone & iPad mini, Proclaim (Proclaim Remote on Fire Tablet).

  • Brandon Adent (Logos)
    Brandon Adent (Logos) Member, Logos Employee Posts: 245

    Thanks for the report.

    Based on your logs, it looks like unlinking and relinking your account should fix it for you. If you continue to have issues, please resubmit logs and we can take another look.

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