Trying to be nice.. but...

DominicM
DominicM Member Posts: 2,995 ✭✭✭
edited November 21 in English Forum

Seriously, a simple one word search in top bible fails on my android phone when no Internet connection present, you gotta be kidding me.. 

 

Never Deprive Anyone of Hope.. It Might Be ALL They Have

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  • Graham Criddle
    Graham Criddle Member, MVP Posts: 32,433 ✭✭✭

    I can't reproduce this on my iPad

    What device are you seeing this one and which version of the app?

    And is your Top Bible downloaded to your device?

  • DominicM
    DominicM Member Posts: 2,995 ✭✭✭

    Android Graham, have edited post
    Samsung SM-986B/DS Note 20 Ultra5G
    OS Android 13 One UI version 5.1
    25.0.0.0 build 1250000022
    yes NASB 95 is downloaded locally

    Never Deprive Anyone of Hope.. It Might Be ALL They Have

  • DominicM
    DominicM Member Posts: 2,995 ✭✭✭

    Repeatable and reproducable on both my samsung devices, all I need to do is toggle airplane mode and I get the error, but working great when Internet active

    Never Deprive Anyone of Hope.. It Might Be ALL They Have

  • Graham Criddle
    Graham Criddle Member, MVP Posts: 32,433 ✭✭✭

    Repeatable and reproducable on both my samsung devices, all I need to do is toggle airplane mode and I get the error, but working great when Internet active

    I've just tried on my Samsung phone in airplane mode and it worked fine. Very strange!

    I am running 24.0.1 on that device (I don't run the Android beta)

    I was running the search on the NIV which I have as my preferred Bible.

  • Mark
    Mark Member Posts: 2,636 ✭✭✭

    I can reproduce this on Google Pixel 7.  When in airplane mode, no results show.  I am told to check my spelliong or try broadening my query.  If I search 'god', I get results.  If I search "What does the Lord require of you" I get no results off line.  There must be a bug somewhere.

  • DominicM
    DominicM Member Posts: 2,995 ✭✭✭

    I am running 24.0.1 on that device (I don't run the Android beta)

    Oh I wasn't aware I was - but I guess that explains a lot of the buginess - lol 

    Never Deprive Anyone of Hope.. It Might Be ALL They Have

  • Joe McCune (Faithlife)
    Joe McCune (Faithlife) Member, Logos Employee Posts: 1,134

    We can duplicate this problem in our Beta version, and we are investigating further.  

    Using our Beta version can be a fun way to participate in the ongoing improvement of an app, but it is not as reliable as the Stable version. We appreciate our Beta users and the contributions they make. But if you desire a more reliable user experience, instructions for leaving the Beta are available here

  • Mark
    Mark Member Posts: 2,636 ✭✭✭

    We can duplicate this problem in our Beta version, and we are investigating further.  

    I am not using beta and I reproduced the problem in a stable release.

  • Joe McCune (Faithlife)
    Joe McCune (Faithlife) Member, Logos Employee Posts: 1,134

    We can duplicate this problem in our Beta version, and we are investigating further.  

    I am not using beta and I reproduced the problem in a stable release.

    Hi Mark,

    We have not been able to reproduce this problem in the current version of Stable.

    I would appreciate it very much if you could send us your logs, so that we can look into this further..

    1. Open the app.
    2. Tap the Menu icon (this icon has three horizontal lines).
    3. Tap Help.
    4. Press “Report a Problem”
    5. A pre-addressed email will open with a log file attached automatically. ark it "Attention Joe".  Press “Send” to send your report.

  • Mark
    Mark Member Posts: 2,636 ✭✭✭

    I would appreciate it very much if you could send us your logs, so that we can look into this further..

    Log sent

    Thanks