Song select shows connected, but lyric search by CCLI not working and error link apears

Paul Stephenson IT
Paul Stephenson IT Member Posts: 1 ✭
in Proclaim Forum

8786122.Proclaim Logs.zip

The Linked Accounts dialog shows linked.

Attaching logs as requested in 

https://support.faithlife.com/hc/en-us/articles/360007374851

I checked "keep me logged in" on the Songselect Login when reauthenticating this time. Perhaps this is a token refresh issue that is controlled by this check box?

Comments

  • MJ. Smith
    MJ. Smith MVP Posts: 55,539

    bump an unanswered post in hopes of getting an answer

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • Gateway Presbyterian
    Gateway Presbyterian Member Posts: 1 ✭

    14352.Proclaim Logs.zip

    I am experiencing the same issue. Account is linked but Songselect not connecting.

    Logs attached as per instructions on the support page, and screenshot of error that occurs below:

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