Bug with Creative Bible Teaching
Ever since I bought this book https://www.logos.com/product/214170/creative-bible-teaching-rev-ed and I restart Logos on the mobile app this black screen shows up. I have closed the book and is not even in an active tab, but every time the mobile app gets restarted (swiped up on my iPhone) this screen pops up (it’s either this or a black screen from the same book).
Comments
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Here’s the black screen:
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I'm unable to reproduce the issue at the moment. Do you have the book downloaded? Can you please send a screen recording of the issue? Thanks in advance!
Ali Pope | Logos Desktop and Mobile Program Manager
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Awhile ago I had double-clicked on an image in iOS and I had the same exact problem every time I restarted Logos for a long time. It appeared to open with a black screen but when I swiped it down, it was an image popup, and I think the image reappeared when I swiped to dismiss it. There was no way to permanently remove it, even after closing all tabs and restarting. I think I ended up uninstalling and reinstalling…
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Here is a video I recorded at the time:
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Robert Kelbe said:
Here is a video I recorded at the time:
That is exactly what happens to me. Sometimes the black screen shows up and I swipe it and it shows the picture. Other times it shows the picture. So hopefully Robert’s video can help fix the issue.
DAL
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Ali Pope said:
I'm unable to reproduce the issue at the moment. Do you have the book downloaded? Can you please send a screen recording of the issue? Thanks in advance!
I have two screen recordings. Where can I send them. It happens every single time I swipe up to restart the Logos Mobile App. Send me an email so I can reply with an attachment. The two recordings were one right after the other after swiping up the app.
DAL
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Here’s the link to one of the recordings: https://1drv.ms/v/s!AtSn471Zjp3wgP9icvi-W6FKHO5yaw
DAL
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Ali Pope said:
I'm unable to reproduce the issue at the moment. Do you have the book downloaded? Can you please send a screen recording of the issue? Thanks in advance!
By the way, I downloaded the book and removed it and still it does the same thing. Now that I have advanced to another page, whatever graphics are in that page or section, those are the ones that are showing. It’s kind of becoming a little annoying, but nothing that will kill me 😁
DAL
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Thank you both for the screen recordings. I will open a case for this bug.
DAL, have you tried uninstalling and reinstalling?
Ali Pope | Logos Desktop and Mobile Program Manager
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