BUG: Selection menu not appearing on iPad

GregW

I am running Logos 26.0.0 on a ninth-generation iPad with iPadOS 16.5.1 when I am in a Reading Plan segment, after a time the Selection menu (the one with highlighting options, a lookup and other options) stops appearing after I make a selection (whether a single word or a passage). I cannot tell whether this is time-related or usage-related, but I think it is after a period of time as it occurred today the first time I tried to use it in the NIV. 

I have encountered this with the NIV in 1 Samuel and a number of places in Watkin’s Critical Biblical Theory over the past two days. I have never encountered it before and use Reading Plans every day. If I kill the app and restart it the menu starts functioning normally again. 

Ali Pope

Hi Greg, when this problem occurs, are you still able to select text? Or, do you see something like the photo below: 

GregW

https://community.logos.com/discussion/comment/1263333#Comment_1263333

Ali Pope said:

Hi Greg, when this problem occurs, are you still able to select text? Or, do you see something like the photo below: 

Yes, that's what I see - I don't get the menu options appearing.  

Ali Pope

https://community.logos.com/discussion/comment/1263336#Comment_1263336

This seems to be a regression from a fix we made in v25. I'll open up a case for it. Thank you for reporting!

Ali Pope

https://community.logos.com/discussion/comment/1263508#Comment_1263508

A few questions as we investigate:

1. When you see this issue, does rotating your phone from portrait mode to landscape mode resolve the issue?
2. Does the text remain selected, or does nothing get selected at all?

Thank you in advance, Greg!

GregW

https://community.logos.com/discussion/comment/1263620#Comment_1263620

Ali Pope said:

A few questions as we investigate:

1. When you see this issue, does rotating your phone from portrait mode to landscape mode resolve the issue?
2. Does the text remain selected, or does nothing get selected at all?

Thank you in advance, Greg!

I’ll try next time it happens - it hasn’t happened for a couple of days. 

GregW

https://community.logos.com/discussion/comment/1263620#Comment_1263620

Ali Pope said:

A few questions as we investigate:

1. When you see this issue, does rotating your phone from portrait mode to landscape mode resolve the issue?
2. Does the text remain selected, or does nothing get selected at all?

Thank you in advance, Greg!

Hi - it just happened again while reading Titus 3 in NA28 in a Reading Plan. I had successfully selected a few words to look up parsing, then the lookup/selection menu stopped appearing. I can confirm that:

• rotating the iPad didn’t resolve the issue (I tried it several times with several different words)
• the text does remain selected. 
  
  

hope that helps.

EDIT: When I changed to a different resource (NIV2011) the app started funcioning normally again and I started getting the lookup/highlight menu when selecting a word. 

Ali Pope

https://community.logos.com/discussion/comment/1263979#Comment_1263979

Thank you, Greg. I've added this information to the case.