BUG: Selection menu not appearing on iPad
I am running Logos 26.0.0 on a ninth-generation iPad with iPadOS 16.5.1 when I am in a Reading Plan segment, after a time the Selection menu (the one with highlighting options, a lookup and other options) stops appearing after I make a selection (whether a single word or a passage). I cannot tell whether this is time-related or usage-related, but I think it is after a period of time as it occurred today the first time I tried to use it in the NIV.
I have encountered this with the NIV in 1 Samuel and a number of places in Watkin’s Critical Biblical Theory over the past two days. I have never encountered it before and use Reading Plans every day. If I kill the app and restart it the menu starts functioning normally again.
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Hi Greg, when this problem occurs, are you still able to select text? Or, do you see something like the photo below:
Ali Pope | Logos Desktop and Mobile Program Manager
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This seems to be a regression from a fix we made in v25. I'll open up a case for it. Thank you for reporting!
Ali Pope | Logos Desktop and Mobile Program Manager
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A few questions as we investigate:
- When you see this issue, does rotating your phone from portrait mode to landscape mode resolve the issue?
- Does the text remain selected, or does nothing get selected at all?
Thank you in advance, Greg!
Ali Pope | Logos Desktop and Mobile Program Manager
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Ali Pope said:
A few questions as we investigate:
- When you see this issue, does rotating your phone from portrait mode to landscape mode resolve the issue?
- Does the text remain selected, or does nothing get selected at all?
Thank you in advance, Greg!
I’ll try next time it happens - it hasn’t happened for a couple of days.
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Ali Pope said:
A few questions as we investigate:
- When you see this issue, does rotating your phone from portrait mode to landscape mode resolve the issue?
- Does the text remain selected, or does nothing get selected at all?
Thank you in advance, Greg!
Hi - it just happened again while reading Titus 3 in NA28 in a Reading Plan. I had successfully selected a few words to look up parsing, then the lookup/selection menu stopped appearing. I can confirm that:
- rotating the iPad didn’t resolve the issue (I tried it several times with several different words)
- the text does remain selected.
hope that helps.
EDIT: When I changed to a different resource (NIV2011) the app started funcioning normally again and I started getting the lookup/highlight menu when selecting a word.
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Thank you, Greg. I've added this information to the case.
Ali Pope | Logos Desktop and Mobile Program Manager
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