Logos automatically updated yesterday to 27.1.20 and has been stuck on 0% indexing for 12 hours. Any thoughts on a solution?
Did you restart logos? Your computer?
Yes, on both counts.
In which case, enable and post logs. See my signature line.
I'm not sure what part of the logs you need, but this was under LogosIndexError:
Program Version: 27.1 (27.1.0.0020)Time: 2023-08-03 10:26:19 -04:00 (2023-08-03T14:26:19Z)SQLite Error 283: recovered 858 frames from WAL file /Users/larrysterling/Library/Application Support/Logos4/Data/houdouwq.kn5/KeyLinkManager/keylinkmanager.db-wal
Program Version: 27.1 (27.1.0.0020)Time: 2023-08-03 10:26:19 -04:00 (2023-08-03T14:26:19Z)SQLite Error 283: recovered 44 frames from WAL file /Users/larrysterling/Library/Application Support/Logos4/Data/houdouwq.kn5/ReverseInterlinearManager/reverseinterlinearmanager.db-wal
Program Version: 27.1 (27.1.0.0020)Time: 2023-08-03 10:26:19 -04:00 (2023-08-03T14:26:19Z)SQLite Error 283: recovered 342 frames from WAL file /Users/larrysterling/Library/Application Support/Logos4/Documents/houdouwq.kn5/UserPreferences2/PreferencesManager.db-wal
Program Version: 27.1 (27.1.0.0020)Time: 2023-08-03 10:26:19 -04:00 (2023-08-03T14:26:19Z)SQLite Error 283: recovered 762 frames from WAL file /Users/larrysterling/Library/Application Support/Logos4/Data/houdouwq.kn5/LibraryIndex/LibraryIndex.db-wal
Program Version: 27.1 (27.1.0.0020)Time: 2023-08-03 10:26:19 -04:00 (2023-08-03T14:26:19Z)SQLite Error 283: recovered 28 frames from WAL file /Users/larrysterling/Library/Application Support/Logos4/Data/houdouwq.kn5/PersonalBookIndex/LibraryIndex.db-wal
Program Version: 27.1 (27.1.0.0020)Time: 2023-08-03 10:26:20 -04:00 (2023-08-03T14:26:20Z)SQLite Error 283: recovered 31862 frames from WAL file /Users/larrysterling/Library/Application Support/Logos4/Data/houdouwq.kn5/AutoComplete/AutoComplete.db-wal
Zip all the files in the logs folder and upload the zipped files.
I've never attempted this before... so I believe the zip file is attached to this post.
The content is incorrect. Follow the instructions at https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files
Final Post. I found a solution. I had to completely delete (uninstall) Logos, including deleting my complete library. When I did this and reinstalled logos, indexing started to work again. I tried only deleting the desktop app multiple times, but until I removed my library, the indexing issue persisted.
Thanks to all who helped me solve my issue.
I found a solution. I had to completely delete (uninstall) Logos, including deleting my complete library. When I did this and reinstalled logos, indexing started to work again. I tried only deleting the desktop app multiple times, but until I removed my library, the indexing issue persisted.
Glad you have it working.
In all likelihood, the logs would have identified the problematic file. Doing so would have allowed you to delete a single file instead of everything (the nuclear option).
