Please help: Logos 27.1.20 Indexing is frozen
Logos automatically updated yesterday to 27.1.20 and has been stuck on 0% indexing for 12 hours. Any thoughts on a solution?
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Yes, on both counts.
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I'm not sure what part of the logs you need, but this was under LogosIndexError:
Program Version: 27.1 (27.1.0.0020)
Time: 2023-08-03 10:26:19 -04:00 (2023-08-03T14:26:19Z)
SQLite Error 283: recovered 858 frames from WAL file /Users/larrysterling/Library/Application Support/Logos4/Data/houdouwq.kn5/KeyLinkManager/keylinkmanager.db-walProgram Version: 27.1 (27.1.0.0020)
Time: 2023-08-03 10:26:19 -04:00 (2023-08-03T14:26:19Z)
SQLite Error 283: recovered 44 frames from WAL file /Users/larrysterling/Library/Application Support/Logos4/Data/houdouwq.kn5/ReverseInterlinearManager/reverseinterlinearmanager.db-walProgram Version: 27.1 (27.1.0.0020)
Time: 2023-08-03 10:26:19 -04:00 (2023-08-03T14:26:19Z)
SQLite Error 283: recovered 342 frames from WAL file /Users/larrysterling/Library/Application Support/Logos4/Documents/houdouwq.kn5/UserPreferences2/PreferencesManager.db-walProgram Version: 27.1 (27.1.0.0020)
Time: 2023-08-03 10:26:19 -04:00 (2023-08-03T14:26:19Z)
SQLite Error 283: recovered 762 frames from WAL file /Users/larrysterling/Library/Application Support/Logos4/Data/houdouwq.kn5/LibraryIndex/LibraryIndex.db-walProgram Version: 27.1 (27.1.0.0020)
Time: 2023-08-03 10:26:19 -04:00 (2023-08-03T14:26:19Z)
SQLite Error 283: recovered 28 frames from WAL file /Users/larrysterling/Library/Application Support/Logos4/Data/houdouwq.kn5/PersonalBookIndex/LibraryIndex.db-walProgram Version: 27.1 (27.1.0.0020)
Time: 2023-08-03 10:26:20 -04:00 (2023-08-03T14:26:20Z)
SQLite Error 283: recovered 31862 frames from WAL file /Users/larrysterling/Library/Application Support/Logos4/Data/houdouwq.kn5/AutoComplete/AutoComplete.db-wal0 -
Zip all the files in the logs folder and upload the zipped files.
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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I've never attempted this before... so I believe the zip file is attached to this post.
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I've never attempted this before... so I believe the zip file is attached to this post.
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I've never attempted this before... so I believe the zip file is attached to this post.
The content is incorrect. Follow the instructions at https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files
Dave
===Windows 11 & Android 13
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Final Post. I found a solution. I had to completely delete (uninstall) Logos, including deleting my complete library. When I did this and reinstalled logos, indexing started to work again. I tried only deleting the desktop app multiple times, but until I removed my library, the indexing issue persisted.
Thanks to all who helped me solve my issue.
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I found a solution. I had to completely delete (uninstall) Logos, including deleting my complete library. When I did this and reinstalled logos, indexing started to work again. I tried only deleting the desktop app multiple times, but until I removed my library, the indexing issue persisted.
Glad you have it working.
In all likelihood, the logs would have identified the problematic file. Doing so would have allowed you to delete a single file instead of everything (the nuclear option).
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