windows 10 laptop unable to install logos basic version

kevin Desouza

Hello all,

I had logos desktop app running just fine on my desktop win10 computer. Then it crashed. So I had to reinstall everything from scratch - which I did. However on downloading the logos installer file it does not install !!! Says "cannot download file" - that's it .no idea about which file.

I understand my computer does not meet system requirements but Logos ran on it quite happily earier.

Why is it causing problems now ??

thanks for any help here. I really do not like  the we app and don't want to use it.

Thanks

Kevin

Graham Criddle

Hi Kevin

Do the suggestions at https://support.logos.com/hc/en-us/articles/360008567331-Problems-with-Logos-Setup-or-Updating-Logos Help at all?

And in what way does you computer not meet the system requirements?

kevin Desouza

https://community.logos.com/discussion/comment/1267232#Comment_1267232

Dear Graham

Thanks for your response.

The help page did help still trying to figure out why BITS is not working.

My laptop is an intel i3 processor with only 4 GB RAM and 1 TB HDD.

Pretty under spec as they need a much beefier machine as per their system requirements.

thanks

Kevin 

JT (alabama24)

https://community.logos.com/discussion/comment/1267235#Comment_1267235

Did you get things figured out? If your computer is unable to run Logos, you <might> be able to download an old version... else you will need to stick with the web app. In your case, that may be best. 

Dave Hooton

https://community.logos.com/discussion/comment/1267235#Comment_1267235

The help page did help still trying to figure out why BITS is not working.

Customer Service should be able to assist with this.