Sign-in / connect failure

My Verbum desktop app in MacOS no longer can connect to online services, and thus is effectively disabled.

This occurred after I purchased a Verbum 10 library/upgrade, and did a routine password change. I can sign in with my iOS Verbum apps, and can obviously sign in to the forums with my new password.

On desktop, when I try signing in with new password, after ~8 seconds a status box appears with message "Unable to Connect", with a button saying "Try again". I've tried the button up to ~6 times without success. When I close the box with command-W, Verbum remains open but with no user window, and only two (Verbum and Edit) menus available.

This occurred with app version 30.0.0.32, also occurred with 28.3.0.44.

I am using Mac OS 14.1.2, also occurred with 14.1[.0]

Any guidance here? Thanks.
JZ

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Comments

JT (alabama24)

I don't have any suggestions other than to ask if you have restarted your computer.

Good question. Yes I did, at least once for the OS update.

MJ. Smith

I know nothing about a Mac but a common cause for not being able to sign in is the clock set to an incorrect time. Your message isn't what I'd expect but it is worth checking.

UPDATE:

I had McAfee security software installed, and its content filter suddenly thought connecting to Verbum/Logos servers was suspicious, and blocked it.

I am trying to figure out how to whitelist sites/domains with my security software (not sure why the sudden change...). Verbum works fine in the meantime if I disable it.

Dave Hooton

Verbum works fine in the meantime if I disable it.

If it doesn't allow exceptions, then dump it. Frankly, I had my fill of Security suites and have used Windows inbuilt security for a few years without issues.

Mike Binks

Security Suites are totally superfluous on a MacOS unless one is interested in which virus have been downloaded but unable to run or have been prevented from running.

For a few years I ran a Macbook and an iMac side by side one with a virus checker installed and one without. Otherwise the machines were loaded with identical software and received identical emails.

I got quite a lot of notification of suspicious inclusions in spam emails but zero infection on either machine.

I dumped the virus checker because the regular scans of the hard disk slowed the machine.

Save yourself time and possibly money.