Sign-in / connect failure

JZ
JZ Member Posts: 57
edited November 21 in English Forum

My Verbum desktop app in MacOS no longer can connect to online services, and thus is effectively disabled.

This occurred after I purchased a Verbum 10 library/upgrade, and did a routine password change. I can sign in with my iOS Verbum apps, and can obviously sign in to the forums with my new password.

On desktop, when I try signing in with new password, after ~8 seconds a status box appears with message "Unable to Connect", with a button saying "Try again". I've tried the button up to ~6 times without success. When I close the box with command-W, Verbum remains open but with no user window, and only two (Verbum and Edit) menus available.

This occurred with app version 30.0.0.32, also occurred with 28.3.0.44.

I am using Mac OS 14.1.2, also occurred with 14.1[.0]

Any guidance here? Thanks.
JZ

In God we trust. All others bring data.
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Comments

  • JT (alabama24)
    JT (alabama24) Member, MVP Posts: 36,472 ✭✭✭

    I don't have any suggestions other than to ask if you have restarted your computer. 

    macOS, iOS & iPadOS | Logs |  Install

  • JZ
    JZ Member Posts: 57
    https://community.logos.com/discussion/comment/1280173#Comment_1280173

    Good question.  Yes I did, at least once for the OS update.  

    In God we trust. All others bring data.
  • MJ. Smith
    MJ. Smith Member, MVP Posts: 53,071 ✭✭✭✭✭
    https://community.logos.com/discussion/comment/1280176#Comment_1280176

    I know nothing about a Mac but a common cause for not being able to sign in is the clock set to an incorrect time.  Your message isn't what I'd expect but it is worth checking.

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • JZ
    JZ Member Posts: 57

    UPDATE:

    I had McAfee security software installed, and its content filter suddenly thought connecting to Verbum/Logos servers was suspicious, and blocked it.  

    I am trying to figure out how to whitelist sites/domains with my security software (not sure why the sudden change...).  Verbum works fine in the meantime if I disable it.

    JZ

    In God we trust. All others bring data.
  • Dave Hooton
    Dave Hooton Member, MVP Posts: 35,672 ✭✭✭
    https://community.logos.com/discussion/comment/1287351#Comment_1287351

    Verbum works fine in the meantime if I disable it.

    If it doesn't allow exceptions, then dump it. Frankly, I had my fill of Security suites and have used Windows inbuilt security for a few years without issues.

    Dave
    ===

    Windows 11 & Android 13

  • Mike Binks
    Mike Binks Member, MVP Posts: 7,428 ✭✭✭
    https://community.logos.com/discussion/comment/1287351#Comment_1287351

    Security Suites are totally superfluous on a MacOS unless one is interested in which virus have been downloaded but unable to run or have been prevented from running.

    For a few years I ran a Macbook and an iMac side by side one with a virus checker installed and one without. Otherwise the machines were loaded with identical software and received identical emails.

    I got quite a lot of notification of suspicious inclusions in spam emails but zero infection on either machine.

    I dumped the virus checker because the regular scans of the hard disk slowed the machine.

    Save yourself time and possibly money.

    tootle pip

    Mike

    How to get logs and post them.   (now tagging post-apocalyptic fiction as current affairs) Latest Logos, MacOS, iOS and iPadOS

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