Unable to create new notes

Jeremiah
Jeremiah Member Posts: 399
edited November 21 in English Forum

Strange behavior, I'm not able to add a new note, at least it doesn't show up in my bible.

I'll attach a silent video to demonstrate.  Does anyone know how to solve this problem? Hoping there is a solution short of uninstalling Logos and reinstalling.  Strange there is also a problem recently on the mobile app in highlighting from a color not listed by default.

Things I've tried:

clicking "sync" symbol

Restarting Logos

Rebooting computer

Tried to upload short 

Tried to upload short video here but getting error from faithlife server so I uploaded to youtube instead:

https://youtu.be/k7_kkghHfFM

thanks in advance,

-Jeremiah

Dead languages are my mid-life crisis

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Comments

  • Graham Criddle
    Graham Criddle Member, MVP Posts: 32,439 ✭✭✭

    Strange behavior, I'm not able to add a new note, at least it doesn't show up in my bible.

    I agree this is strange - it looks as though the note is being added into the Notes Tool but not updating the display in your Bible.

    There are a number of highlights being shown in your Bible, were they created using the same steps as you show in your video? If so, when were they created? I'm trying to understand when this problem started.

    Hoping there is a solution short of uninstalling Logos and reinstalling

    That is unlikely to solve the issue - so I wouldn't recommend it at the moment.

  • Alan saunders
    Alan saunders Member Posts: 53 ✭✭

    do you have other anchors in the note. I one of the anchors spans the new one you are creating then the indicator for the new ref won’t show up. 

    You can select text in the verse and anchor the note ti that and it should show up

  • Alan saunders
    Alan saunders Member Posts: 53 ✭✭

    do you have other anchors in the note. I one of the anchors spans the new one you are creating then the indicator for the new ref won’t show up. 

    You can select text in the verse and anchor the note ti that and it should show up

  • Shino John
    Shino John Member Posts: 22

    Have you checked in the visual filter whether Notes and Highlights are enabled for the book?

  • Jeremiah
    Jeremiah Member Posts: 399

    Strange behavior, I'm not able to add a new note, at least it doesn't show up in my bible.

    I agree this is strange - it looks as though the note is being added into the Notes Tool but not updating the display in your Bible.

    There are a number of highlights being shown in your Bible, were they created using the same steps as you show in your video? If so, when were they created? I'm trying to understand when this problem started.

    Hoping there is a solution short of uninstalling Logos and reinstalling

    That is unlikely to solve the issue - so I wouldn't recommend it at the moment.

    Those notes are pretty old, at least two years I think. Sometimes I do the notes on the PC, other times on the android app.

    Dead languages are my mid-life crisis

  • Jeremiah
    Jeremiah Member Posts: 399

    Strange behavior, I'm not able to add a new note, at least it doesn't show up in my bible.

    I agree this is strange - it looks as though the note is being added into the Notes Tool but not updating the display in your Bible.

    There are a number of highlights being shown in your Bible, were they created using the same steps as you show in your video? If so, when were they created? I'm trying to understand when this problem started.

    Hoping there is a solution short of uninstalling Logos and reinstalling

    That is unlikely to solve the issue - so I wouldn't recommend it at the moment.

    Those notes are pretty old, at least two years I think. Sometimes I do the notes on the PC, other times on the android app.

    Dead languages are my mid-life crisis

  • Jeremiah
    Jeremiah Member Posts: 399

    do you have other anchors in the note. I one of the anchors spans the new one you are creating then the indicator for the new ref won’t show up. 

    You can select text in the verse and anchor the note ti that and it should show up

    I tried adding notes in several other places just in case something strange was going on there.

    Thanks for the idea though

    Dead languages are my mid-life crisis

  • Jeremiah
    Jeremiah Member Posts: 399

    do you have other anchors in the note. I one of the anchors spans the new one you are creating then the indicator for the new ref won’t show up. 

    You can select text in the verse and anchor the note ti that and it should show up

    I tried adding notes in several other places just in case something strange was going on there.

    Thanks for the idea though

    Dead languages are my mid-life crisis

  • Jeremiah
    Jeremiah Member Posts: 399

    do you have other anchors in the note. I one of the anchors spans the new one you are creating then the indicator for the new ref won’t show up. 

    You can select text in the verse and anchor the note ti that and it should show up

    I tried adding notes in several other places just in case something strange was going on there.

    Thanks for the idea though

    Dead languages are my mid-life crisis

  • Jeremiah
    Jeremiah Member Posts: 399

    do you have other anchors in the note. I one of the anchors spans the new one you are creating then the indicator for the new ref won’t show up. 

    You can select text in the verse and anchor the note ti that and it should show up

    I tried adding notes in several other places just in case something strange was going on there.

    Thanks for the idea though

    Dead languages are my mid-life crisis

  • Jeremiah
    Jeremiah Member Posts: 399

    do you have other anchors in the note. I one of the anchors spans the new one you are creating then the indicator for the new ref won’t show up. 

    You can select text in the verse and anchor the note ti that and it should show up

    I tried adding notes in several other places just in case something strange was going on there.

    Thanks for the idea though

    Dead languages are my mid-life crisis

  • Graham Criddle
    Graham Criddle Member, MVP Posts: 32,439 ✭✭✭

    I think I see what is happening after re-watching your video

    When you right-click on the word to open the context menu, it has the lemma option selected on the left.

    There is an issue in notes where notes with lemma anchors don’t show up in the text - try changing it to selection by clicking the item at the top left. It should then work fine.

    Sorry I missed it earlier.

  • Jeremiah
    Jeremiah Member Posts: 399

    Oh thank you so much Graham this fixed it.  It's strange I never change the default selection to Lemma; somehow this must have changed and since I don't use it this way I didn't understand what was happening.  Thanks so much for rewatching my video and solving this for me!

    Also thank you very much to everyone who put in their thoughts to solve this.  May Hashem bless you many times over.

    -Jeremiah

    Dead languages are my mid-life crisis