CEO Bill McCarthy on Launch Perks

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Comments

  • Frank Sauer
    Frank Sauer Member Posts: 2,040 ✭✭✭✭

    What are we paying for.... Does the Rent to Own option include keeping just non-cloud non AI resources or do you keep some of the books "earned"? With each release of vague information, it appears more likely that Logos is "winging it" as they go along - rather than a well thought, thoroughly reviewed plan.... Too many "hiccups" on basic things from the website search to the information being released....

    A more positive perspective would be that we're not "winging it", but that we are taking our time to listen carefully and make sure we get it right. The subscription doesn't launch until the fall, remember.

    If it was about listening and getting it right.... (I am responding based on the premise that listening and getting it right is in relation to the customer base)

    If that is the case, Rent to Own would NOT be the answer to Perpetual licenses....

    As to my comment about winging it... Look around.... Buggy updates to search features on the site, frustrated customers in relation to resource requests rarely being responded to, the ongoing vague "answers" and "we're working on it" type answers received to most concerns raised by customers would have my customers and those I report to asking me why I'm winging it.... So, if you want a "more positive" perspective work on providing a more positive customer experience that users have when expressing concerns.

    Also, you single out one statement I make that must have touched a nerve, but ignored the actual questions I asked  pertaining to statements you posted on this thread.... 

    Logos 10 - OpenSuse Tumbleweed, Windows 11, Android 16 & Android 14

  • Donovan R. Palmer
    Donovan R. Palmer Member, MVP Posts: 2,901

    Don Awalt said:

    I feel sorry for Logos on this one, trying to navigate forward for the good of their business and customers.

    I was thinking about this earlier today. The computer, ebook and Bible software market has dramatically changed since Logos launched in 1992. The pathway to evolve with all the legacy elements that has accumulated over the years is breathtakingly complex. The only way forward was for them to launch the early concepts of what they need to do to grow and then work with us as a passionate focus group.

    The idea that someone could have come up with a final and definitive plan with the layers of complexity that they have built over the years, then launch it with no notice in November would have resulted in a less informed product offering and a nuclear fallout of historic portions, maybe even setting Logos back in years in consumer trust. My view is that this early announcement and gathering feedback on the forum is the only way they would have any chance of success and I applaud them for their openness and foresight.

    There is another Bible software product that has deliberately squelched and squashed feedback by locking forum threads and even banning users, and I fear for their future. Their online forum is dead and their most faithful supporters are now silent.  The fact that Logos has taken this alternative route of openness has only built my confidence further. It won’t be perfect, but I would assert that Bible Software economics have changed and so has the nature of digitizing and integrating resources into platforms, and to not courageously evolve is a road to no where. 

    With this said, I am grateful for the pushback and robust feedback expressed by Frank and others. If Logos does not take care of us legacy users, they are nuts and unscrupulous. Some of us have invested thousands and thousands of dollars and so as much as the private equity firm Cove Hill is an investor, so are we. (I hope someone from this P.E. firm reads these posts). We invested for years in many prepubs and community pricing projects that form the Logos foundation of ‘forever access’ and positioning in the market from the earliest days as the platform with the most resources. It would not only be contrary to Logos’ mission, but I dare say unethical if they abandoned us because we all trusted Bob and stood with the company before anyone else did.

    We are in effect founding shareholders and I hope the company never ever forgets that. Logos in part exists as candidate for P.E. Investment because we believed in the product years ago and I hope that Bill McCarthy and Cove Hill sees that. If not, it is really a sad and unjust day indeed. 

    I am positive, but nervous as any major investor would be. Logos, please continue to work with us to get this right. Be bold and keep listening. We all want the same thing.

  • DMB
    DMB Member Posts: 14,397 ✭✭✭✭

    I'm certainly not sorry for Faithlife leadership. The company and the customers are 'married' for life, until one or the other keels over. You can't take your 4,5,6 digit toys anywhere else. Then, enter forced subscriptions (if you'd like to make full future use of your expensive toys, else ... well, enjoy what you got). 

    And that's before 'communications' ... using videos where folks have to squint at the CEO multiple times to understand the projected game plan thinking this month (and then conclude, well ok, he meant something). Now, we have the $10 not-dynamically priced subscription to something! But folks, fall's not here!

    There's more!  

    "If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.

  • BriM
    BriM Member Posts: 287 ✭✭

    • Every subscriber will receive the following perks:
    • A 5% storewide discount

    Mark, Bill said the 5% discount would be for "selected titles storewide", whereas you say "storewide". These have very different values, so which one is true?

  • BriM
    BriM Member Posts: 287 ✭✭

    • Logos 10 owners who subscribe for 24 months will also receive:
    • A Legacy Fallback License which you qualify for after 24 months. This will allow you to keep non-AI/Cloud features even if you subsequently cancel your subscription.

    How would this work? Suppose there aren't any non-AI/cloud features that interest me enough to pay for in the first 12 months, but you add a compelling one in month 13. If this prompts me to subscribe for 24 months to "buy" it, do I also get to keep those features from the initial 12 months? What about a feature that was released in month 36? Do I get to keep that also because I've crossed the 24-month threshold?

    Also, is this a one-chance offer, only available to day-1 subscribers, or will it apply even if I decide to subscribe later, as in the example above?

  • Christopher Esget
    Christopher Esget Member Posts: 50

    Don Awalt said:

    I feel sorry for Logos on this one, trying to navigate forward for the good of their business and customers. This thread has been disheartening and frustrating to read, and it took me a day or so to figure out why.

    I think this thread shows that whatever they attempt to say, and in whatever means they attempt to say it, and how many times and in how many ways they attempt to say it, it's just not good enough - people still take issue with how they said it or some nuance of interpretation. The amount of repetition and regurgitation of issues is dizzying imho. The more communication there is, the more contentious some of the posts get. 

    I agree. Great post.

    Pastor, Immanuel Evangelical-Lutheran Church (LCMS), Alexandria, VA

    Vice President, The Lutheran Church—Missouri Synod (East-Southeast Region)

    Author of (Dis)ordered: Lies about Human Nature and the Truth That Sets Us Free

    Personal website: Esgetology

  • Pedro Pozo
    Pedro Pozo Member Posts: 23 ✭✭

    I just called logos sales and was able to get the max subscription for $12.99 since I own Logos 10 full feature package. If I understood correctly, they are planning to keep that discount perpetually. 

    Could someone confirm this? It would be nice to retain the discount perpetually, at least in percentage. (So if you have a 70% discount, when it goes up in price you retain the 70%).

    Pedro

  • Jon
    Jon Member Posts: 280 ✭✭✭

    BriM said:

    • Every subscriber will receive the following perks:
    • A 5% storewide discount

    Mark, Bill said the 5% discount would be for "selected titles storewide", whereas you say "storewide". These have very different values, so which one is true?

    This is an important point.  I would also like confirmation that the 5% discount would be in ADDITION to the academic discount that some of us receive, instead of the greater of the two (i.e. the greater of 5% subscription discount OR 20-30% academic discount), as that would make the 5% worthless on a significant portion of titles.  There should also be an academic discount on the subscription amount as well, as there was always a 30-40% academic discount on feature sets / base packages, depending on if you were a student or faculty.  Taking this away from those of us in academia would be devastating (and no, having an "academic" subscription tier isn't sufficient if it's offered at the same price to students/faculty and those that aren't students/faculty).
  • DAL
    DAL Member Posts: 10,848 ✭✭✭

    I just called logos sales and was able to get the max subscription for $12.99 since I own Logos 10 full feature package. If I understood correctly, they are planning to keep that discount perpetually. 

    Could someone confirm this? It would be nice to retain the discount perpetually, at least in percentage. (So if you have a 70% discount, when it goes up in price you retain the 70%).

    Pedro

    First, don’t believe what any sales rep tells you.  99.9 % of the time they are clueless about what’s going on in the company.  Example: A sales rep told me Mark Barnes is no longer with the company 😂 

    Second, there is no locking down a price until everything gets figured out.  So don’t count your chickens before they hatch 🐣 

    And third, FWIW, Mark Barnes stated that right now there are no extra features in the Logos Max subscription compared to Logos Pro.  So you’re getting the same features I have in Logos Pro, but I’m paying $3 bucks less 😂

    When all it’s said and done, everyone will get a chance to subscribe at the right price that will be finalized later this year.

    That’s all folks!

    DAL

  • Tes
    Tes Member Posts: 4,035 ✭✭✭

    DAL said:

    A sales rep told me Mark Barnes is no longer with the company 😂

     

    I doubt it!!

    Blessings in Christ.

  • DAL
    DAL Member Posts: 10,848 ✭✭✭


    Tes said:

    DAL said:

    A sales rep told me Mark Barnes is no longer with the company 😂

     

    I doubt it!!

    That’s what I was told, so you doubting is irrelevant.  That’s why I said never trust what a salesperson is saying unless it’s got to do with selling a resource.  Details on subscription, who’s working in the company or plans in the company, ask 7 sales rep and you’ll get 7 different answers 😂😂😂 And when you catch them in the lie they get upset 😂 or doubt themselves like you now 😂

    DAL

  • Tes
    Tes Member Posts: 4,035 ✭✭✭

    DAL said:


    Tes said:

    DAL said:

    A sales rep told me Mark Barnes is no longer with the company 😂

     

    I doubt it!!

    That’s what I was told, so you doubting is irrelevant.  That’s why I said never trust what a salesperson is saying unless it’s got to do with selling a resource.  Details on subscription, who’s working in the company or plans in the company, ask 7 sales rep and you’ll get 7 different answers 😂😂😂 And when you catch them in the lie they get upset 😂 or doubt themselves like you now 😂

    DAL

    I doubt not you, but the Source.

    Blessings in Christ.

  • DAL
    DAL Member Posts: 10,848 ✭✭✭

    The source was not very nice and it wouldn’t surprise me if he’s no longer there!

    DAL

  • 1Cor10 31
    1Cor10 31 Member Posts: 794 ✭✭✭

    DAL said:

    The source was not very nice and it wouldn’t surprise me if he’s no longer there!

    DAL

    [:D]

    I believe in a Win-Win-Win God.

  • 1Cor10 31
    1Cor10 31 Member Posts: 794 ✭✭✭

    If Logos does not take care of us legacy users, they are nuts and unscrupulous. Some of us have invested thousands and thousands of dollars and so as much as the private equity firm Cove Hill is an investor, so are we. (I hope someone from this P.E. firm reads these posts). We invested for years in many prepubs and community pricing projects that form the Logos foundation of ‘forever access’ and positioning in the market from the earliest days as the platform with the most resources. It would not only be contrary to Logos’ mission, but I dare say unethical if they abandoned us because we all trusted Bob and stood with the company before anyone else did.

    We are in effect founding shareholders and I hope the company never ever forgets that. Logos in part exists as candidate for P.E. Investment because we believed in the product years ago and I hope that Bill McCarthy and Cove Hill sees that. 

    Sorry my friend, a customer like you is a customer, never an investor.

    The goal of the firm is to maximize the wealth of shareholders because they ultimately hold the bag if s**t hits the fan. In the case of Logs, the private equity firm seem to be the owners of the firm - the shareholders of the firm. Everybody else, be it customers, suppliers, employees, are stakeholders whose interests the shareholders will take into account as they make all the decisions. If the process of maximizing the wealth of shareholders results in close-to-maximization of the well being of customers/suppliers/employees, it will happen. If not, it will not happen. That's just the economics/reality of running an for-profit organization. To borrow a word that has been used in this thread, no amount of "bellyaching" will change the dynamics that dictate the way the decisions are made in for-profit organizations. 

    My tax guy was a family-run business. He sold his business to a professional tax firm (similar to the way Bob sold his firm to PE firm). My bill doubled. I walked away and found another family-run business. Logos customers, unfortunately, cannot run away unfortunately. So all we can do is "bellyache"![:)] (thanks to the forum for introducing me to this word)

    I believe in a Win-Win-Win God.

  • Mattillo
    Mattillo Member Posts: 6,221 ✭✭✭✭

    I've said it before and I'll say it again... they continue to focus on new subscriptions but there are people like me (how many I don't know) who still have old connect subscriptions. I don't want to sign up for a new one and have two subscriptions at the same time. I also don't want to cancel as I have heard about a conversion program. 

    I just hope they don't punish those of us like me who may convert late in the game. It would be nice to know how/if this legacy perk might apply to us and how the 24mos might factor in.

  • scooter
    scooter Member Posts: 1,209 ✭✭✭

    1Cor10 31 said:

    if s**t hits the fan.

    An American I knew many years ago changed this to 'if the yogourt hits the fan.'  I still use the yogourt version upon occasion.

    My dad talked 'bellyaching' if I complained too much growing up - say about all these peas I had to eat.

  • Steven MacDonald
    Steven MacDonald Member Posts: 289 ✭✭✭

    I am thankful for all of the "belly-achers" who took the time to speak up.  

    If they hadn't, there wouldn't even be a fallback option for continuing existing perpetual licenses.

  • scooter
    scooter Member Posts: 1,209 ✭✭✭

    Mattillo said:

    I've said it before and I'll say it again... they continue to focus on new subscriptions but there are people like me (how many I don't know) who still have old connect subscriptions. I don't want to sign up for a new one and have two subscriptions at the same time. I also don't want to cancel as I have heard about a conversion program. 

    I just hope they don't punish those of us like me who may convert late in the game. It would be nice to know how/if this legacy perk might apply to us and how the 24mos might factor in.

    Someone noted we complain too much.

    I see what you are doing here as absolutely necessary as solving one part of the Logos puzzle, wherein reminding them of this issue as needing a solution will help create it.  It affects me not, as I am unconnected, but I feel your pain as part of the deep yogourt we are all wading thru.

  • DMB
    DMB Member Posts: 14,397 ✭✭✭✭

    scooter said:

    Someone noted we complain too much.

    Well, there's always a bright side. Taking months to figure out what they discovered a few years back (to include Phil promising the moon), allows for lots of bellyaching!  In theory, folks are supposed to just realize rains cause floods. Happens.

    But judging from the Logos.com imbroglio, the bellyaching period will be an extended one (they tested their new software for months ... just not those edge-case big customers). How is that even possible, from a management perspective?

    "If myth is ideology in narrative form, then scholarship is myth with footnotes." B. Lincolm 1999.

  • scooter
    scooter Member Posts: 1,209 ✭✭✭

    DMB said:

    just not those edge-case big customers). How is that even possible, from a management perspective?

    Oh, yeah!  As I've said, senior mgt.  L would have solved the edge-case blues if the upper echelon said they should.

    There are stats tables that say if the population is X big, test x # of samples.  This is not my field, but it makes sense to divide us all into segments, then test.  And test harrrrd.  

    How about volunteers from us customers?  We could test the prototypes.  After all, they beta test the rig.

    If I shake my head any harder, I will loosen what hair I have left.

  • 1Cor10 31
    1Cor10 31 Member Posts: 794 ✭✭✭

    scooter said:

    1Cor10 31">if s**t hits the fan.

    An American I knew many years ago changed this to 'if the yogourt hits the fan.'  I still use the yogourt version upon occasion.

    Now, you've spoiled yoghurt, my daily dessert.

    I believe in a Win-Win-Win God.

  • Mark Barnes (Logos)
    Mark Barnes (Logos) Administrator, Logos Employee Posts: 2,006

    BriM said:

    Mark, Bill said the 5% discount would be for "selected titles storewide", whereas you say "storewide". These have very different values, so which one is true?

    It will be as storewide as we can make it. As far as I know, the only reason we wouldn't offer the discount would be if our contract with that publisher doesn't allow us to do so.

  • Mark Barnes (Logos)
    Mark Barnes (Logos) Administrator, Logos Employee Posts: 2,006

    BriM said:

    If this prompts me to subscribe for 24 months to "buy" it, do I also get to keep those features from the initial 12 months?

    The fallback license will include features that were added to Logos before you started subscribing. (So a new customer's fallback license would include features released in L10, L9, and so on.)

    BriM said:

    Also, is this a one-chance offer, only available to day-1 subscribers, or will it apply even if I decide to subscribe later, as in the example above?

    I can't guarantee that fallback will be offered to new subscribers in perpetuity, but it's not just a day-one offer.

  • Mark Barnes (Logos)
    Mark Barnes (Logos) Administrator, Logos Employee Posts: 2,006

    I just called logos sales and was able to get the max subscription for $12.99 since I own Logos 10 full feature package. If I understood correctly, they are planning to keep that discount perpetually. 

    Could someone confirm this? It would be nice to retain the discount perpetually, at least in percentage. (So if you have a 70% discount, when it goes up in price you retain the 70%).

    We're planning to have two separate price tracks, one for new customers and one for L10 owners. The tracks are priced independently; they have no fixed discount percentage. You will be able to stay on the track you start on, but –  as with all subscriptions – the price of the subscription could change over time. If that were to happen, we would decide any price changes on each track independently of those on the other track.

  • Mattillo
    Mattillo Member Posts: 6,221 ✭✭✭✭

    BriM said:

    If this prompts me to subscribe for 24 months to "buy" it, do I also get to keep those features from the initial 12 months?

    The fallback license will include features that were added to Logos before you started subscribing. (So a new customer's fallback license would include features released in L10, L9, and so on.)

    BriM said:

    Also, is this a one-chance offer, only available to day-1 subscribers, or will it apply even if I decide to subscribe later, as in the example above?

    I can't guarantee that fallback will be offered to new subscribers in perpetuity, but it's not just a day-one offer.

     When is day one? Will converters from Connect be eligible?

  • Pedro Pozo
    Pedro Pozo Member Posts: 23 ✭✭

    Thank you, Mark.

    That makes a lot of sense. I wanted to "lock in" the price for max so I just went for it.

    Something I noticed is that when I explore the store, resources included in the subscription (that I don't own) are not marked in any way to let me know that they are included in my subscription. Have you guys thought of that?

    I wouldn't want to buy a resource separately when I already have it in the sub moving forward.

    Pedro

  • Tes
    Tes Member Posts: 4,035 ✭✭✭

    I just called logos sales and was able to get the max subscription for $12.99 since I own Logos 10 full feature package. If I understood correctly, they are planning to keep that discount perpetually. 

    Could someone confirm this? It would be nice to retain the discount perpetually, at least in percentage. (So if you have a 70% discount, when it goes up in price you retain the 70%).

    We're planning to have two separate price tracks, one for new customers and one for L10 owners. The tracks are priced independently; they have no fixed discount percentage. You will be able to stay on the track you start on, but –  as with all subscriptions – the price of the subscription could change over time. If that were to happen, we would decide any price changes on each track independently of those on the other track.

    It was said that the Logos pro subscription includes about 400 books. I haven't found a single book that I don't own. I think it will be the same with future subscriptions. I own Logos 10 with the full features set, I will always push to purchase the full feature set no matter what it comes as long as Faithlife keeps the promise.

    Blessings in Christ.

  • Steven MacDonald
    Steven MacDonald Member Posts: 289 ✭✭✭
    Bill,

    For those of us who are eying the 24-month period to keep all non-cloud and non-AI updates, when should we actually subscribe?

    It's my understanding that we would not be getting any credit toward the 24 months by subscribing now.

    Can you please clarify?

    Thanks.

    Steve
  • scooter
    scooter Member Posts: 1,209 ✭✭✭

    1Cor10 31 said:

    scooter said:

    1Cor10 31">if s**t hits the fan.

    An American I knew many years ago changed this to 'if the yogourt hits the fan.'  I still use the yogourt version upon occasion.

    Now, you've spoiled yoghurt, my daily dessert.

    Sorry, 1C.  I have it for breakfast daily.

  • Jon
    Jon Member Posts: 280 ✭✭✭

    We're planning to have two separate price tracks, one for new customers and one for L10 owners. The tracks are priced independently; they have no fixed discount percentage. You will be able to stay on the track you start on, but –  as with all subscriptions – the price of the subscription could change over time. If that were to happen, we would decide any price changes on each track independently of those on the other track.

    Mark - What about for those with an academic discount though?  Wouldn’t you need to have three tiers?  Or are academic discounts coming to an end with this transition?  Remember, the discounts are for features as well so they would need to be included via a lower monthly subscription price under the proposed “fallback license” model in order to not have a massive price increase for academics.

  • DAL
    DAL Member Posts: 10,848 ✭✭✭

    I just called logos sales and was able to get the max subscription for $12.99 since I own Logos 10 full feature package. If I understood correctly, they are planning to keep that discount perpetually. 

    Could someone confirm this? It would be nice to retain the discount perpetually, at least in percentage. (So if you have a 70% discount, when it goes up in price you retain the 70%).

    We're planning to have two separate price tracks, one for new customers and one for L10 owners. The tracks are priced independently; they have no fixed discount percentage. You will be able to stay on the track you start on, but –  as with all subscriptions – the price of the subscription could change over time. If that were to happen, we would decide any price changes on each track independently of those on the other track.

    So, how come only a few have been offered the $12.99 Logos Max subscription early adopter’s price? I, too, own the L10 full features set and previous versions full features sets also.  I got on board with Logos Pro to support the new subscription model, but now it turns out others are getting “early access” to a higher tier subscription for less.  I don’t like the inconsistency in the offerings. All of us who own the L10 full features set should get the same subscription offers or we shouldn’t, but not cherry pick a handful of people only.  And why are some seeing a $34.99 subscription price and others aren’t? I know right now the only difference between Pro and Max is the amount of books, so where is the page to see the extra books that are included?

    Thanks!

    DAL

  • Pedro Pozo
    Pedro Pozo Member Posts: 23 ✭✭

    Hey DAL,

    Just FYI I wasn’t offered Logos max, I called them and asked for it, and they let me upgrade.

    Pedro

  • Mark Barnes (Logos)
    Mark Barnes (Logos) Administrator, Logos Employee Posts: 2,006

    DAL said:

    So, how come only a few have been offered the $12.99 Logos Max subscription early adopter’s price? I, too, own the L10 full features set and previous versions full features sets also.

    This shouldn't be happening. Apologies. We're looking into it right now.

    DAL said:

    where is the page to see the extra books that are included

    If you have access to the page that tells you about Premium, Pro and Max, the list of included books is right at the bottom of the page. (You need to click the plus to see the whole list.)

  • Pedro Pozo
    Pedro Pozo Member Posts: 23 ✭✭

    DAL said:

    So, how come only a few have been offered the $12.99 Logos Max subscription early adopter’s price? I, too, own the L10 full features set and previous versions full features sets also.

    This shouldn't be happening. Apologies. We're looking into it right now.

    DAL said:

    where is the page to see the extra books that are included

    If you have access to the page that tells you about Premium, Pro and Max, the list of included books is right at the bottom of the page. (You need to click the plus to see the whole list.)

    Mark, interestingly enough, I don’t have access to see that page even though I’m subscribed.

    Pedro

  • Mattillo
    Mattillo Member Posts: 6,221 ✭✭✭✭

    DAL said:

    So, how come only a few have been offered the $12.99 Logos Max subscription early adopter’s price? I, too, own the L10 full features set and previous versions full features sets also.

    This shouldn't be happening. Apologies. We're looking into it right now.

    DAL said:

    where is the page to see the extra books that are included

    If you have access to the page that tells you about Premium, Pro and Max, the list of included books is right at the bottom of the page. (You need to click the plus to see the whole list.)

      Do I need to subscribe now to kick this in or will I as a connect subscriber  get a chance at conversion?

  • Mark Barnes (Logos)
    Mark Barnes (Logos) Administrator, Logos Employee Posts: 2,006

    Mattillo said:

    Do I need to subscribe now to kick this in or will I as a connect subscriber  get a chance at conversion?

    I'm not sure I understand this question, sorry.

  • Mattillo
    Mattillo Member Posts: 6,221 ✭✭✭✭

    Mattillo said:

    Do I need to subscribe now to kick this in or will I as a connect subscriber  get a chance at conversion?

    I'm not sure I understand this question, sorry.

     Sorry. Do I need to subscribe now to lock in the price? I am already a connect subscriber so I’m not sure if I have to wait for a special message to convert or run two subscriptions. I got the email to subscribe. 

  • Mark Barnes (Logos)
    Mark Barnes (Logos) Administrator, Logos Employee Posts: 2,006

    DAL said:

    So, how come only a few have been offered the $12.99 Logos Max subscription early adopter’s price? I, too, own the L10 full features set and previous versions full features sets also.  I got on board with Logos Pro to support the new subscription model, but now it turns out others are getting “early access” to a higher tier subscription for less.

    Cross-posting from another thread for maximum visibility:

    I apologise. There is a bug which we are actively fixing that means that existing early access subscribers see the full price rather than the discounted price. Apparently, it's a pretty gnarly bug and it might take several days to fix. In the meantime, if you call in or email, our support representatives will be able to help out.

  • Aaron Hamilton
    Aaron Hamilton Member, MVP Posts: 1,630

    So, to summarize what we're saying.

    1. You won’t lose your existing feature sets when we move to subscription. (That wasn't stated explicitly in the video, but we've been very clear about it in several places, especially here.)
    2. Every subscriber will receive the following perks:
    • A 5% storewide discount <edit>on as many books as we can</edit>
    • An additional free book of the month (of similar quality to the existing FBOTM).
  • Pro and Max subscribers will also receive:
    • A 5% annual rewards coupon (so, e.g., for every $100 you spend, you'll receive $5 credit at the end of the year).
  • Logos 10 owners who subscribe for 24 months will also receive:
    • A Legacy Fallback License which you qualify for after 24 months. This will allow you to keep non-AI/Cloud features even if you subsequently cancel your subscription.

    Sounding good on the whole. I think the Fallback license is a good compromise, and I hope the "L11" launch in the Fall will be a big success.

  • DAL
    DAL Member Posts: 10,848 ✭✭✭

    DAL said:

    So, how come only a few have been offered the $12.99 Logos Max subscription early adopter’s price? I, too, own the L10 full features set and previous versions full features sets also.  I got on board with Logos Pro to support the new subscription model, but now it turns out others are getting “early access” to a higher tier subscription for less.

    Cross-posting from another thread for maximum visibility:

    I apologise. There is a bug which we are actively fixing that means that existing early access subscribers see the full price rather than the discounted price. Apparently, it's a pretty gnarly bug and it might take several days to fix. In the meantime, if you call in or email, our support representatives will be able to help out.

    Found it! I’ll upgrade the subscription when the bug gets fixed 👍

    DAL

  • Dave Hooton
    Dave Hooton MVP Posts: 36,174

    Logos 10 owners who subscribe for 24 months will also receive:

        A Legacy Fallback License which you qualify for after 24 months. This will allow you to keep non-AI/Cloud features even if you subsequently cancel your subscription.

    But he didn't say that. As I wrote earlier, what Bill said was:

    For those of you who own Logos 10 you'll be eligible for a perk we call Legacy fallback license... Unlike most subscriptions, this perk will allow you to retain access to your features from your subscription that don't rely on the cloud or AI after you've been subscribed for 24 months, even if you cancel the subscription.

    The fallback license will include features that were added to Logos before you started subscribing. (So a new customer's fallback license would include features released in L10, L9, and so on.)

    Mark, 

    From all this is it clear that a Logos 10 Silver owner would retain access to all features in the subscription (with exceptions as stated) after 24 months  i.e. L10 Full + subsequent features, AND would be on the same discount level as those who "own Logos 10" (not being a new customer)?

    Dave
    ===

    Windows 11 & Android 13

  • Lukas
    Lukas Member Posts: 366 ✭✭✭

    Does anyone know if the premium has been launched, I am only able to resubscribe to pro, but I don‘t built sermons. So would like to see what is included in the premium option. 

  • Lukas
    Lukas Member Posts: 366 ✭✭✭

    Thank you Dave, but it seems that if you previously tried the pro you are not able to try other options as yet. Seems I am stuck with pro option only until it finally release. 

  • John
    John Member Posts: 733 ✭✭✭

    https://www.logos.com/early-access/subscriptions  will show it if you are eligible.

    What happens if a person does not sign up now? Does "early access" price go away?

    Since I own Logos 10 with all features, is there any advantage to paying more for a higher tier? It appears to me that the only thing I gain with any of these is AI search. It speaks of other "cloud based features" but I am not aware that any such features exist ...

  • Donovan R. Palmer
    Donovan R. Palmer Member, MVP Posts: 2,901

    1Cor10 31 said:

    Sorry my friend, a customer like you is a customer, never an investor.

    Yes, and that is exactly why I made my appeal to something beyond cold business.

    There was very much a crowd funding element to the early days of Logos. We helped speed a number of resources to market by funding pre-pub and community pricing projects. 

    Anyhow, it is a moot point for us to debate this. I stand by my appeal, but at the end of the day, Logos can do whatever it wants. 

  • Sean
    Sean Member Posts: 1,803 ✭✭✭

    John said:

    https://www.logos.com/early-access/subscriptions  will show it if you are eligible.

    What happens if a person does not sign up now? Does "early access" price go away?

    Since I own Logos 10 with all features, is there any advantage to paying more for a higher tier? It appears to me that the only thing I gain with any of these is AI search. It speaks of other "cloud based features" but I am not aware that any such features exist ...

    Okay so now I click on that and see the Logos 10 owner price, which I might consider subscribing to (rather than the rather steep price for very little gain I saw when the mail first came through). Might have saved a bit of ranting on my part. I'm feeling considerable second-hand embarrassment here for Logos with the repeatedly botched rollout.

    I also do not see clearly which tier would be more advantageous for me, especially if the only difference with Max is 100 more books, most which I already own or not interested in.

  • Frank Sauer
    Frank Sauer Member Posts: 2,040 ✭✭✭✭

    John said:

    https://www.logos.com/early-access/subscriptions  will show it if you are eligible.

    What happens if a person does not sign up now? Does "early access" price go away?

    Since I own Logos 10 with all features, is there any advantage to paying more for a higher tier? It appears to me that the only thing I gain with any of these is AI search. It speaks of other "cloud based features" but I am not aware that any such features exist ...

    John,

    Hopefully the actual feature content will be added for users to see what they would gain with each subscription tier - see Mark's response below, seems it is being worked on.

    It's nice that the ability to see just books gained is an option now. To help answer some of the questions that are thus far unanswered clearly, adding a Features section that allow you to see what Features you gain would be helpful. AI is pushed in the top section, but nothing informative beyond that.

    "Dozens of datasets and tools to help you uncover fresh insights" doesn't give any insight to what you are buying like we had/have with the L10 features. Especially needed for those who already own some or all of the L10 Feature Set.

    Agreed. This is coming.

    FWIW, every feature currently in these packages that is not already in the L10 full feature set been announced on the forums: Smart Search, Summarization, Sermon Assistant, Insights, and the Commentaries section in Factbook. Help Center is in beta and will be included when v35 releases to stable. Sermon Assistant is not included in Logos Premium.

    More features and improvements will follow in v36 and v37, of course.

    Logos 10 - OpenSuse Tumbleweed, Windows 11, Android 16 & Android 14

  • Steven MacDonald
    Steven MacDonald Member Posts: 289 ✭✭✭

    Mark Barnes,

    Since the clock apparently hasn't started on the 24 months for the fallback period during this "preview" time, can you tell me when I should subscribe to start the 24-month period?  Will it be the official rollout date?

    And if I am wrong, just let me know it has started :-)

    Thank you.

    Steve