Crash while playing videos

Scott Webb
Scott Webb Member Posts: 11
in Proclaim Forum

We are using proclaim on a windows machine.  When we played videos this morning, the program would crash.  It happened multiple times.  It worked fine until we started playing a video and then it would crash.  It didn't do this until we updated the software this morning.  Are you aware of this problem?

Comments

  • Mike Binks
    Mike Binks MVP Posts: 7,436

    Hi Scott

    I take it that the update moved you onto version 

    4.6.0.0134

    If it did then you should provoke a crash and submit your logs using the 'Help' tab on the tool bar at the top left.

    I have found that they are quite good at responding. You may have to bite your tongue when you get the standard reply but if you engage you are likely to get a solution.

    tootle pip

    Mike

    How to get logs and post them.(now tagging post-apocalyptic fiction as current affairs) Latest Logos, MacOS, iOS and iPadOS

  • David Vela (Logos)
    David Vela (Logos) Member, Community Manager, Logos Employee Posts: 263

    Hi Scott,

    As Mike mentions, it would be helpful to get your logs in order to fix the problem. If you let me know here once you have submitted your logs, I'll create a case for the team to try and find a solution.

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