Did Logos transfer their customer support overseas?
This is not meant to be offensive in any way, but did Logos transfer its customer support overseas? The last several times I called, it was very difficult to understand what the person was saying. I know a company has to do what it has to do, but I am not really thrilled by it.
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Mark Galer said:
This is not meant to be offensive in any way, but did Logos transfer its customer support overseas? The last several times I called, it was very difficult to understand what the person was saying. I know a company has to do what it has to do, but I am not really thrilled by it.
They have two US offices, one in Washington and the other in Arizona. They also have one in Mexico, I think Puebla. I don't know if anyone in the Mexico office handles customer service.
Pastor, Mt. Leonard Baptist Church, SBC
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Jonathan Bradley said:
Puebla. I don't know if anyone in the Mexico office handles customer service.
A year ago, I had a customer. Service. rep. from Puebla.
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Feeling like an arrogant pedant, may I point out Puebla is not overseas ....for Americans.scooter said:from Puebla.
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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Earlier this year or so I had someone from Mexico. Was professional.
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I'll have to admit that I've had my fair share of heavy Asian accents ... but the one customer service person I had to ask to transfer me because I couldn't understand them was a native-born Floridian. Knowing that allowed me to identify their dialect even if I couldn't understand it.
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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As a UK-based user, it sounds like all Logos customer support is 'overseas'.
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