Did Logos transfer their customer support overseas?

This is not meant to be offensive in any way, but did Logos transfer its customer support overseas? The last several times I called, it was very difficult to understand what the person was saying. I know a company has to do what it has to do, but I am not really thrilled by it.

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David Taylor, Jr.

No, not to my knowledge.

Jonathan Bradley

This is not meant to be offensive in any way, but did Logos transfer its customer support overseas? The last several times I called, it was very difficult to understand what the person was saying. I know a company has to do what it has to do, but I am not really thrilled by it.

They have two US offices, one in Washington and the other in Arizona. They also have one in Mexico, I think Puebla. I don't know if anyone in the Mexico office handles customer service.

scooter

https://community.logos.com/discussion/comment/1323435#Comment_1323435

Puebla. I don't know if anyone in the Mexico office handles customer service.

A year ago, I had a customer. Service. rep. from Puebla.

MJ. Smith

https://community.logos.com/discussion/comment/1323508#Comment_1323508

from Puebla.

Feeling like an arrogant pedant, may I point out Puebla is not overseas ....for Americans.

Jonathan Bradley

https://community.logos.com/discussion/comment/1323514#Comment_1323514

from Puebla.
Feeling like an arrogant pedant, may I point out Puebla is not overseas ....for Americans.

LOL so true...

mike

https://community.logos.com/discussion/comment/1323535#Comment_1323535

Earlier this year or so I had someone from Mexico. Was professional.

MJ. Smith

https://community.logos.com/discussion/comment/1323550#Comment_1323550

I'll have to admit that I've had my fair share of heavy Asian accents ... but the one customer service person I had to ask to transfer me because I couldn't understand them was a native-born Floridian. Knowing that allowed me to identify their dialect even if I couldn't understand it.

David S

https://community.logos.com/discussion/comment/1323559#Comment_1323559

As a UK-based user, it sounds like all Logos customer support is 'overseas'.