pricing policies

Dear Sir(s),

I am new to Logos. (My course textbooks are on Logos, but in terms of using Logos Bible software, I am new. I am an Accordance user, and considering switching over to Logos.)

I wish to say that I am very disillusioned and unhappy with your pricing policies. You state that you do not charge people for products they already have, but that is an untrue statement.

Just as an example, consider the Challies Recommends: Best New Testament Commentaries (20 volumes). You state that if purchased separately, these items would cost $596.97. I assume that the "Dynamic Collection value" is your normal price for this collection. Is that correct? In this case, that is $328.90. A person can either buy the items separately for $596.97, or they can purchase the collection for $328.90. This represents a 45% savings by buying the collection over buying the items individually.

I assume that the "Dynamic Price" is the current sales price for the collection for someone that does not own any of the titles. Is that correct? That is $264.91. That is approximately 20% off of the "dynamic collection value". (Actually, it is 19.5% off.)

You then state that the "dynamic sale price" is $211.93. That is 20% off of the "dyname price". I suppose this is the sales price for someone like me with certain specific titles which are part of the collection.

The problem that I have with your calculation is the $211.93 represents 20% off of the FULL PRICE for the titles that I do not have! It does not take into account that I am upgrading to the collection. You are cheating me!!

The regular price (the "dynamic collection value") is $328.90, which represents 45% off if purchased separately. Therefore, the remainder of the collection which I do not have should also be 45% off of the full retail (or at least some other amount which represents some benefit to a person upgrading to the collection), but you are charging FULL PRICE for the remaining items (less 20% because of the sale). If we were not looking at the 20% off sale (in order to "compare apples to apples"), you would be charging me FULL PRICE to upgrade to that collection. In other words, there is no point to upgrading to the collection. I could purchase the individual items at full price.

There should be some incentive (other than blatant deceit) to encourage a user to upgrade to a collection. I suggest that since the collection is 45% off, the upgrade should also be 45% off. In my case, the full retail for the items I do not have is $263.10. 45% off would be $144.71, without any sales price. This should be the regular fare on any given day to upgrade to that collection. Now today, since you have 20% off for the collection, I should receive 20% off the upgrade price as well, which would yield a price of $115.76.

I am not interested in the collection. I just chose this collection to analyze if I was getting any benefit, and I was shocked to see the results. Up until today, I was "riding the fence" as to deciding whether to switch over to Logos instead of the investment I already have in Accordance. I have to say that I am disgusted by your pricing policy.

Sincerely,
James Jones

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Mark Barnes (Logos)

@James Jones – you're misunderstanding the different pricing options. If you hover your mouse over the underlined "Dynamic price" just above the large price, you'll be able to see the breakdown more clearly. I can't see the prices that you are being shown, but I'm attaching an image of what that looks like on my own account for a similar product.

You should see that the Full Collection Value is $702.78. The bundling discount, I think, will be $142.79, leading to a regular price of $559.99. This is the price that everyone pays. (These prices may be different if, for example, you qualify for an academic discount.) You'll then see the discount for products you own, which is a discount unique to you.

You can read more about dynamic pricing here: https://www.logos.com/dynamic-pricing

5771861329ef23ccc2cf7c114819420537e81374_2023-12-21_10-13-08.png

James Jones

H e l l o ,

T h a n k y o u f o r t h e r e s p o n s e . & n b s p ; I a m n o t m i s u n d e r s t a n d i n g a n y t h i n g . & n b s p ; Y o u a r e m i s u n d e r s t a n d i n g m y a r g u m e n t .

L a y a s i d e t h e 2 0 % a c a d e m i c d i s c o u n t . & n b s p ; T h e p r i c e f o r m e t o u p g r a d e t o t h e " C h a l l i e s R e c o m m e n d s : B e s t N e w T e s t a m e n t C o m m e n t a r i e s ( 2 0 v o l s . ) " i s $ 2 6 4 . 9 1 , b a s e d o n t h e i t e m s I a l r e a d y o w n . & n b s p ; T h a t h a p p e n s t o b e $ 1 . 8 1 m o r e t h a n t h e f u l l p r i c e o f e a c h i t e m w h i c h I d o n o t o w n . & n b s p ; I a m n o t q u i b b l i n g a b o u t p a y i n g m o r e t h a n f u l l p r i c e . & n b s p ; I a m a r g u i n g t h a t i t i s i n h e r e n t l y u n f a i r t o p a y f u l l p r i c e o n t h e r e m a i n i n g i t e m s t o u p g r a d e t o a c o l l e c t i o n . & n b s p ; I t l a c k s i n c e n t i v e .

T h e r e a s o n y o u o f f e r a c o l l e c t i o n i s t o e n t i c e t h e c o n s u m e r t o b u y a l a r g e r q u a n t i t y & n b s p ; , a n d i n r e t u r n t h e y g e t a s i z a b l e d i s c o u n t . & n b s p ; F u r t h e r , t h e d i s c o u n t i s s i g n i f i c a n t e n o u g h t o c o v e r t h e f a c t t h a t t h e r e w i l l b e i t e m s i n t h e c o l l e c t i o n w h i c h t h e c o n s u m e r i s n o t i n t e r e s t e d i n . & n b s p ; T h u s , t h e c o n s u m e r s t i l l c o m e s o u t a h e a d b y g e t t i n g a d i s c o u n t o n t h e i t e m s t h e y d o w a n t . & n b s p ;

T h a t s a m e p r i n c i p l e s h o u l d a p p l y t o u p g r a d i n g t o a c o l l e c t i o n . & n b s p ; Y o u w a n t t o e n t i c e t h e c o n s u m e r t o u p g r a d e t o t h e p a c k a g e , b e c a u s e t h e y a r e g e t t i n g a g o o d d e a l o n t h e m i s s i n g i t e m s . & n b s p ; Y o u w o u l d b e g e t t i n g a p u r c h a s e t h a t y o u w o u l d n o t h a v e g o t t e n , a n d t h e c o n s u m e r s h o u l d b e g e t t i n g t h e s e n e w i t e m s a t a d i s c o u n t . & n b s p ; I n s t e a d , y o u a r e c h a r g i n g f u l l p r i c e ( o n t h e m i s s i n g i t e m s ) t o u p g r a d e . & n b s p ; T h e r e i s n o i n c e n t i v e t o u p g r a d e .

U n t i l y e s t e r d a y & n b s p ; , I w a s s e r i o u s l y c o n s i d e r i n g c h a n g i n g o v e r t o L o g o s . & n b s p ; I a m n o t s o s u r e a b o u t t h a t a n y m o r e .

S i n c e r e l y & n b s p ; ,
J a m e s J o n e s

James Jones

Your policy on dynmaic pricing says:

Only Pay for What’s New to You

Already own resources in Logos? You can get a reduced rate on a Logos package containing the books (even free downloads) already in your library.

This is what I was disputing in my previous messages. I am NOT getting a reduced rate on the package. (Yes, I would pay less for the remainder of the package than another user who does not own any pieces of the package would pay for the entire package. But, I am paying FULL PRICE for the remaining items. I am not getting a true "reduced rate".

To attack this from another angle, the package consists of items which I own, and Items which I do not own. You calculate these two classes of items differently. In terms of what you subtract from the full price, you are subtracting the discounted priced from the total. In terms of what remains, what remains is the full price for the items being purchased. There is no remaining incentive to purchase the package. Why upgrade to the package if I am not getting a discount?

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