Exporting Documents

Travis Briles
Travis Briles Member Posts: 4 ✭✭
in English Forum

Good Afternoon,

When trying to export a selected text from the print/export option, I'm getting an error:

image.png

If I try to export in an RTF, nothing is readable in the document.

This has been happening for a while and it used to work flawlessly for me. Any help is appreciated.

Mac OS Sequoia 15.2

Logos 38.1

Thanks,

Travis

Tagged:

Best Answer

  • Travis Briles
    Travis Briles Member Posts: 4 ✭✭
    Answer ✓

    Solved! Customer Support directed me to uncheck the option below in the settings of Word and now export is functioning as it used to.

    image.png

    Thanks all,

    Travis

Comments

  • Jason Stone (Logos)
    Jason Stone (Logos) Administrator, Community Manager, Logos Employee Posts: 506

    @Joe McCune (Faithlife), can you check into this for us? Thank you!

    Sr. Community Manager at Logos.

  • Joe McCune (Faithlife)
    Joe McCune (Faithlife) Member, Community Manager, Logos Employee Posts: 1,169

    @Travis Briles I am sorry to hear that you are having this problem.

    I have the same version of Logos and Mac that you do, but I have no difficulties with Print/Export. I also am not seeing similar reports from other users

    It looks like we need to do further troubleshooting to be able to help you effectively with this. Please contact Customer Support at 888-563-0382.

  • Travis Briles
    Travis Briles Member Posts: 4 ✭✭
    Answer ✓

    Solved! Customer Support directed me to uncheck the option below in the settings of Word and now export is functioning as it used to.

    image.png

    Thanks all,

    Travis

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