Hi, I just discovered that I have two Data folders under AppData\Local\Logos: bl3ebvem.2f2 (smaller in size but has a more recent modification date) & vk4jnunt.ah0 (larger in size but has an older modification date). Which one may I delete safely?
This typically happens if you log into Logos using two different accounts on the same computer.
Is that possible in your case?
Thanks, Graham. Yes, I do have access to two different accounts. Ok, so say, if I decide not to access one of the two accounts on my desktop app, can I delete that folder? then, how can I know which one is for which? … just try?
Ok, so say, if I decide not to access one of the two accounts on my desktop app, can I delete that folder? then, how can I know which one is for which?
I would enable diagnostic logging for Logos and then restart Logos. The Logos.log file will contain a lot of entries and, near the top, you should have something like I am showing below. That will tell you which folder is being used by the account you were just using.
2025-01-01 07:19:49.2324 INFO 1 LDLS4.AppModel
Running AppModel.
2025-01-01 07:19:49.4551 INFO 4 DigitalLibraryServices
Initializing DigitalLibraryServices. (Shared Folder = /Users/grahamcriddle/Library/Application Support/Logos4/Shared, Data Folder = /Users/grahamcriddle/Library/Application Support/Logos4/Data/2lxp5ned.8mx, Documents Folder = /Users/grahamcriddle/Library/Application Support/Logos4/Documents/2lxp5ned.8mx)
2025-01-01 07:19:49.4808 INFO 4 StartupUtility
(Timed) Startup step: GetOnlineConfiguration
Details of using diagnostic logging are at https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files
Thanks again, Graham. I think I got what you suggested, as below. So, "vk4jnunt.ah0" is the default data folder. Just to test, I add TMP to the beginning of the other folder name, thus "TMPbl3ebvem.2f2" and restart Logos. Somehow, a new "bl3ebvem.2f2" was created but is empty. Is this supposed to be like that? So, it's safe to delete the entire folder of "TMPbl3ebvem.2f2" now?
2025-01-07 07:39:04.7938 INFO 4 DigitalLibraryServices | Initializing DigitalLibraryServices. (Shared Folder = C:\Users\ssmwo\AppData\Local\Logos\Shared, Data Folder = C:\Users\ssmwo\AppData\Local\Logos\Data\vk4jnunt.ah0, Documents Folder = C:\Users\ssmwo\AppData\Local\Logos\Documents\vk4jnunt.ah0)
So, it's safe to delete the entire folder of "TMPbl3ebvem.2f2" now?
From what you have said I think so - but I’m always a bit cautious in doing this and it would be good if someone else could confirm first!
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software won't open. what do i do?
