Logos desktop app won't load

Kelsi Miller
Kelsi Miller Member Posts: 3 ✭
in English Forum

I've had the Logos desktop app installed since early January with Translator's Workplace and so far it's worked swimmingly. A few days ago the desktop app stopped opening - the loading screen popup still appears, but when it goes away the program won't actually open. I've tried rebooting my computer, and the FAQ fix where you hold down the CTRL button while loading the software and logging in manually, but the program still won't open. (I'm using a PC with Windows 12 if that's any help.) How would y'all go about resolving this issue?

Thanks!

Tagged:

Comments

  • Graham Criddle
    Graham Criddle MVP Posts: 33,066

    Hi @Kelsi Miller - and welcome to the forums

    What version of Logos do you have?

    I'm using a PC with Windows 12 if that's any help.

    And did you mean Windows 12?

  • Kelsi Miller
    Kelsi Miller Member Posts: 3 ✭

    Hi Graham,

    Thanks so much.

    My operating system is Windows 12.

    The Logos loading screen says it's the free edition, v39.1 (January 2025).

  • Joey Midgett
    Joey Midgett Member Posts: 242 ✭✭✭

    Windows 12 is not even out yet, do you have a early beta copy somehow?

  • Kelsi Miller
    Kelsi Miller Member Posts: 3 ✭

    Oh whoops. Windows 11.

  • Joey Midgett
    Joey Midgett Member Posts: 242 ✭✭✭

    The icon saying Logos 2.0 is concerning.

    Try going to start menu and typing in Logos and try to launch from there.

    If that doesn't work, try going to the install directory and launching Logos from there with the .exe in that folder.

    Default install directory is "C:\Users\"user"\AppData\Local\Logos"

    Where "user" is the name of you set up when setting up windows, mine "jmidg"

    You may have to enable hidden files to see the App Data folder. At the top of the folder click, View > Show > Hidden Items

    If not, you may want to try uninstalling Logos and then reinstalling?

Categories