Help! Sync issues and having to force the Logos Bible application to close.

Laser · 2025-03-06T22:47:42+00:00

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Hello! I've noticed Logos continually syncing (spinning sync icon) on multiple occasions without generating the red error symbol.

Upon closing the app, the Sync window appeared and did not disappear until I clicked "Exit Now". On the most recent occasions, "Exit Now" did not work, and I had to force close the program. I have tried multiple things, including logging out and logging back in, repairing sync, uninstalling Logos and re-installing, and getting rid of my antivirus software.

My computer is a MacBook Pro (M2). The macOS is Sequoia 15.3.1. I have Logos 10 with 40.1.10 software.

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ASUNDER

Same thing happening to me now, Windows 10.
Logos won't boot up now either. It's frozen, I will have to restart my computer to fix it.

Dennis Toll

I have been experiencing the same thing. It might be related to the network I am connected to. It never happens to me at home, on our home network. It almost always happens when I am on my church's network. Others experience this at church also, but so far, we have not figured out why.

ASUNDER

https://community.logos.com/discussion/comment/1361505#Comment_1361505

Is it the same device and the same copy of Logos and same version?
It might have something to do with a cache of some kind. Restarting my computer fixed it both times it happened to me.

Joe McCune (Faithlife)

This is a bug and we are working on a fix.

In the meantime, I can only recommend force quitting Logos on your Mac or restarting your computer to alleviate this problem somewhat.

Another possible action to take is to open Logos on your computer while holding down the Control key (Windows) or the Command key (Mac).

These actions nay only provide temporary relief.

I apologize for the inconvenience.

ASUNDER

https://community.logos.com/discussion/comment/1361557#Comment_1361557

Thank you very much. 🤗

Joe McCune (Faithlife)

I can't edit my comment now that it has been quoted.

Of course, I meant to say that:

These actions may only provide temporary relief.

Bill Paul

I am experiencing the same on Windows 11. I am happy to hear it is being addressed by the technical staff. It is, IMO, only a slight irritant. Pray for the technicians to have knowledge, wisdom, and grace as they work toward rectifying this glitch. It's just as aggrevating for them as it is for us.

Dennis Toll

https://community.logos.com/discussion/comment/1361555#Comment_1361555

Yes, same device, same version. But now it is more complicated. This happened today on my home network, which has never posed a problem before. I have no idea why. I see in other comments this is now reported as an issue, so hopefully it will be resolved soon. Thanks.

Chadwick Whitley

It is a problem, though, because while I prepare sermons on a laptop, I preach from an iPad, and if content isn't syncing across devices, I'm not sure what to do for Sunday. Any updates on this?

Laser

https://community.logos.com/discussion/comment/1361557#Comment_1361557

Thank you, Joe!

Jack Hairston

Thanks for jumping on this bug.
I know why your desk is named "Ulcer Gulch."

—Voice of Experience.

Christopher Randall

Thanks.

Francis

Not sure if it is the same issue but I suspect that it might be:

I noticed indeed that the sync dialog when closing Logos takes longer. The last couple times that I clicked on the dialog's "exit now" button, the following attempt to start Logos froze. I had to go in task manager to shut down all the CEF processes before I could get into Logos. Windows 11, Desktop 40.1.10, logs attached.

LogosError.log

cef.log

Dave Hooton

Francis, I believe this has been fixed in v. 40.2, released today

Jared Rivera

Yes I am having the same problem! In my case I don't think it will close because I think it's not able SYNC

PLUS an overall inability to sync, which means I'm worried about my sermon docs if my computer had a problem. And it prevents me from entering sermon Preaching Mode, which is really unfortunate on Sundays.

It was not fixed with the most recent update

Donovan R. Palmer

https://community.logos.com/discussion/comment/1362328#Comment_1362328

So sorry to hear this. Which operating system are you on? Mac or Windows? Have you installed the update and rebooted your computer?

Joey Midgett

I had this syncing problem a while back and it ended up being a corruption of one of my sermon documents. I went back to about the time I thought the problem started and backed up those sermons to word and then deleted them from inside Logos. This resolved my syncing issue.

You can then make new sermon documents of the ones you backed up and it should be Okay.

Laser

In my situation, it seems like the issue has been resolved— I have used Logos for four days straight without the bug resurfacing. THANK YOU to the Logos team!

Joe McCune (Faithlife)

This issue has been resolved with the release of version 40.2.4

Andrew Taylor

Having a similar issue. Just installed Logos 10 on a brand new Windows 11 pro laptop. Login will only work when on WiFi but will not work via ethernet. This is a fresh installation so I hope I can get some help.

Donovan R. Palmer

https://community.logos.com/discussion/comment/1363235#Comment_1363235

@Andrew Taylor

So sorry to hear this. So that you can get focused support, please start a fresh thread on this, giving any other information that you think might be useful and if possible, post some logs.