Library showing books I no longer own

Andrew
Andrew Member Posts: 5 ✭✭
in English Forum

Hi there, I recently tried the Logos Pro free trial and let it expire. However, even after letting my library sync and update, I still have all the books from my subscription in my library. They don't work if I open them, of course, but now they're clogging up my library view. Any idea how to fix this? Thanks!

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Best Answer

  • Bernhard
    Bernhard Member Posts: 727 ✭✭✭
    Answer ✓

    I have had that problem in the past. I think sometimes the different Logos servers take a while to catch up. Make sure you restart your computer. If the big downloads are a problem with your internet connection, turn the internet off in Logos for a couple of days and after that and another restart try again.

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  • MJ. Smith
    MJ. Smith MVP Posts: 54,948

    Command Box Commands – Verbum Support

    You can safely delete these files by entering delete unlicensed resources in the Command box.

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • Andrew
    Andrew Member Posts: 5 ✭✭
    edited March 10

    Thank you! Unfortunately, that didn't seem to change anything in my library.

    Edit: After a bit of messing around with it, it seems like the books I no longer own are stuck downloading. They're all listed under the 'Not on this device' filter, but hitting 'cancel download' does nothing.

  • Bernhard
    Bernhard Member Posts: 727 ✭✭✭
    Answer ✓

    I have had that problem in the past. I think sometimes the different Logos servers take a while to catch up. Make sure you restart your computer. If the big downloads are a problem with your internet connection, turn the internet off in Logos for a couple of days and after that and another restart try again.

  • Andrew
    Andrew Member Posts: 5 ✭✭

    Thanks Richard, still no good, unfortunately! Turned the internet off in Logos for a couple of days, plus some restarts, and the problem persists.

  • Andrew
    Andrew Member Posts: 5 ✭✭

    Four days later, and it seems Bernhard was right. It certainly took its time to sync!

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