Service Disruption on Sunday, April 13
We want to share some information about the service disruption that occurred on Sunday morning, April 13.
Early in the day, we identified an issue affecting a portion of users, specifically related to song data in the Song Library. While Presentations and lyrics continued syncing normally, some users may have experienced delays or outdated data when accessing song usage or arrangements in the Song Library.
During our investigation and mitigation efforts, additional services went offline, affecting all Proclaim web-based features for approximately 40 minutes—from 9:07 AM to 9:48 AM (PST). During this window, Proclaim remained fully functional thanks to local caching, but new changes would not have synced between computers.
While the disruption may have been subtle for many, it’s likely that most users experienced some level of impact, even if minor.
We sincerely apologize for the inconvenience and are actively working to ensure better resilience in the future. Thank you for your patience and for being part of the Proclaim community.
—The Proclaim Team