Freezing text on iPad Air 2

Y.S
Y.S Member Posts: 27 ✭✭
edited May 1 in English Forum

I experience freezing of the text on my older iPad (Air 2) and it halts a few seconds before I can continue to scroll. No problems on my iphones. It happens on the iPad app.

Comments

  • Y.S
    Y.S Member Posts: 27 ✭✭

    I don't think I use a beta version. A bit hard to follow all instructions for posting correctly in the forums. I apologize.

  • Y.S
    Y.S Member Posts: 27 ✭✭

    Now text freeze on all devices.🙄

  • Adam Borries (Logos)
    Adam Borries (Logos) Community Manager, Logos Employee Posts: 992

    Hello, Y.S., I moved your post into the general forum, since you aren't using the beta app.
    The next time this happens, would you please follow the "report a problem" steps, so we can look at your diagnostic logs? It would also help to have a detailed description of what you were doing at the time — which book(s) you had open, if you have lots of notes and highlights, etc. Thanks!

  • Y.S
    Y.S Member Posts: 27 ✭✭

    Holman Bible Atlas, freezes.

  • Adam Borries (Logos)
    Adam Borries (Logos) Community Manager, Logos Employee Posts: 992

    Thank you. I can't reproduce this issue, so we will need more details.

    Please follow these steps:

    1. Open the app.
    2.  Tap the Menu icon.
    3. Tap "About".
    4. Tap "Report a Problem"

    A pre-addressed email will open with a log file attached automatically. Please enter a description of the problem, including as much information as possible, like what book or feature you may have been using, what passage you were working in, and whether the problem occurs consistently or at random. When finished, press "Send" to send your report. A technician will reply as soon as possible.

  • Y.S
    Y.S Member Posts: 27 ✭✭
    https://community.logos.com/discussion/comment/1368126#Comment_1368126

    Hi,

    Yes, I’ve managed to report The Holman Bible Atlas and The Contemporary Torah: A Gender-Sensitive Adaption of the JPS Translation. The latter missing the Title Page and the entire Preface. Thanks for reaching out.

  • MJ. Smith
    MJ. Smith MVP Posts: 55,555
    https://community.logos.com/discussion/comment/1368257#Comment_1368257

    The Contemporary Torah has the preface and other introductory material. You probably have the Bible text only filter on - a very common mistake Resource dynamic toolbar > Formatting > Reformat > Bible text

    Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."

  • Y.S
    Y.S Member Posts: 27 ✭✭
    https://community.logos.com/discussion/comment/1368264#Comment_1368264

    Thanks, I managed to turn it off and I can now read the preface! 😀

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