I am beginning to lose my patience with Proclaim. We have been using Proclaim since 2013 and I have been one of your biggest boosters. But now? We have had one particular problem that first cropped up in June of last year. The final solution? We had to stop editing on the fly from a different computer -- if we edit the presentation from a different computer while on air Proclaim crashes. We sent log file after log file and no solution ever worked, so we changed our methods.
Now, videos do not play. We've used Windows Legacy Media Player since we moved to Windows 11. It worked fine and still works without the new Video Player on my personal laptop. Our other presentation computer needs the new Video Player, but the desktop which we use in our building won't work without the Video Player but Proclaim locks up after a couple of attempts to play any video.
We have a new pastor (a ProPresenter user at his previous church) and he is getting tired of Proclaim not working as it should -- the Support Case # is 00984507 but NO ONE has contacted us -- other than to respond with a form email to give us the support case #.
Proclaim has always been very supportive and quick to respond, but as more new additions have been brought into Proclaim it feels like the basic things, like editing on the fly and playing videos, seem to take a back seat.
I may not be able to keep the new pastor from forcing a move to some other software, so please do something.
