Crash scrolling through clips
L4 opened to a blank workspace, nothing but clippings. I scrolled through them and it crashed. Restarted, same thing. Restarted, closed clipping, opened a layout, played with it, closed it.
Opened clippings, scrolled down. No crash.
So I closed L4, and reopened. I'm set up to open to last workspace, so it opened to clippings. I scrolled down and crashed.
Repated, but with no crash the last time.
So, not entirely repeatable.
"The whole modern world has divided itself into Conservatives and Progressives. The business of Progressives is to go on making mistakes. The business of Conservatives is to prevent mistakes from being corrected."- G.K. Chesterton
Comments
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Can you upload the file here:
/Users/benspackman/Library/Logs/DiagnosticReports/Logos Bible Software 4_2010-10-28-092813_TBS-iMac.crash
Unfortunately, restarting the app clears the Logos4.log file, so it only includes log data from the time it *didn't* crash. The Console Messages includes a note about the crash report, but no stacktrace.
Best thing to do when you get a crash is to zip up the logs right away (before relaunching the app to reproduce), that way, we've got the logs from the crash.
Director of Engineering for Enterprise and Operations
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I'm having the exact same problem. It seems to be when I have a lot of clippings. I'm doing a research paper and have multiple clipping files opened. Any suggestions? I'm disappointed that this is still a problem. :-(
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Yeah, this is a problem for me too. It's been three times today. Fortunately the clippings are all saved so I can just relaunch Logos and start again, but this is really frustrating. I'm new to Logos...is there a way of reporting these issues?
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Michael R. Durso said:
Yeah, this is a problem for me too. It's been three times today. Fortunately the clippings are all saved so I can just relaunch Logos and start again, but this is really frustrating. I'm new to Logos...is there a way of reporting these issues?
Hello Michael. Welcome to the Logos 4 forums.
If you have the shipping version of Logos 4 for Mac installed (version 4.2b SR-1), you would want to begin a new thread in that forum. If you're reporting a crash, include the word "Crash" in the subject of the post. If you're reporting a bug, include the word "Bug." When describing a crash or other problem, it is helpful to include steps to reproduce and log files. As an alternative to posting on the forum and waiting for a reply, you can also contact Logos Customer Support at 800-875-6467 for assistance.
If you installed a Beta version of the software for Mac, you're in the correct forum. Begin a new thread and follow the steps above to report the problem. If you have the Beta installed, however, Logos Customer Support is not available.
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