Crash scrolling through clips

L4 opened to a blank workspace, nothing but clippings. I scrolled through them and it crashed. Restarted, same thing. Restarted, closed clipping, opened a layout, played with it, closed it.

Opened clippings, scrolled down. No crash.

So I closed L4, and reopened. I'm set up to open to last workspace, so it opened to clippings. I scrolled down and crashed.

Repated, but with no crash the last time.

So, not entirely repeatable.

6724.Archive.zip

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Cameron Watters (Faithlife)

Can you upload the file here:

/Users/benspackman/Library/Logs/DiagnosticReports/Logos Bible Software 4_2010-10-28-092813_TBS-iMac.crash

Unfortunately, restarting the app clears the Logos4.log file, so it only includes log data from the time it *didn't* crash. The Console Messages includes a note about the crash report, but no stacktrace.

Best thing to do when you get a crash is to zip up the logs right away (before relaunching the app to reproduce), that way, we've got the logs from the crash.

Seth Bartal

https://community.logos.com/discussion/comment/189315#Comment_189315

I'm having the exact same problem. It seems to be when I have a lot of clippings. I'm doing a research paper and have multiple clipping files opened. Any suggestions? I'm disappointed that this is still a problem. :-(

Michael Durso

https://community.logos.com/discussion/comment/220583#Comment_220583

Yeah, this is a problem for me too. It's been three times today. Fortunately the clippings are all saved so I can just relaunch Logos and start again, but this is really frustrating. I'm new to Logos...is there a way of reporting these issues?

Melissa Snyder

https://community.logos.com/discussion/comment/262661#Comment_262661

Yeah, this is a problem for me too. It's been three times today. Fortunately the clippings are all saved so I can just relaunch Logos and start again, but this is really frustrating. I'm new to Logos...is there a way of reporting these issues?

Hello Michael. Welcome to the Logos 4 forums.

If you have the shipping version of Logos 4 for Mac installed (version 4.2b SR-1), you would want to begin a new thread in that forum. If you're reporting a crash, include the word "Crash" in the subject of the post. If you're reporting a bug, include the word "Bug." When describing a crash or other problem, it is helpful to include steps to reproduce and log files. As an alternative to posting on the forum and waiting for a reply, you can also contact Logos Customer Support at 800-875-6467 for assistance.

If you installed a Beta version of the software for Mac, you're in the correct forum. Begin a new thread and follow the steps above to report the problem. If you have the Beta installed, however, Logos Customer Support is not available.