Desktop app keeps closing whenever I try to access library

jeff johnson

Greetings.

Windows desktop app keeps closing whenever and however I try to access my library.

Never had this issue before and looking for technical support.

I have installed and reinstalled the windows desktop app from the website (vs. 45.1.2).

Uninstalled with Revo uninstaller Pro.

Windows 11 pro

24H2

OS build 26100.6899

Thank you,

Jeff

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Comments

Graham Criddle

Hi @jeff johnson

It would be really helpful to see diagnostic logs to get some more information about what is going on.

Please enable diagnostic logging and post logs - after a crash - in a reply to this thread. Details of logging are available here

Frank Sauer

https://community.logos.com/discussion/253626/desktop-app-keeps-closing-whenever-i-try-to-access-library

@jeff johnson have you tried opening to a blank layout? Hold down the CTRL key while opening Logos - if that allows the program to open, you likely have an issue with a layout causing your issue. The logs that @Graham Criddle mentioned would show the info needed to resolve as well.