Now what? I am trying to return a book with some nasty profanity. Attempting to contact someone on chat, I get this:
Also check your browser extensions. My website editor was broken due to an ad blocker.
Hi GaoLu,
Chat works for me on a Mac using Safari. What browser are you using?
@GaoLu are you using a VPN or Proxy Server? On a different network from the last time you used chat? Any firewall changes on your network since the last time?
You can also e-mail them. Once I had to return a book (when they first had it so you could buy through the desktop program with one click). I simply sent them an e-mail and got it refunded.
Thanks. I necessarily use a VPN (due to travel locations), though I did shut it off and reload the page without it. Same results. Location could vary quite a bit doing all that. I did email Logos and received prompt service. No return, but that's fair. I was over 30 days. I mean, it was all of $2.99, and Logos loads me with other freebies.
Using MS Edge.
If you are using a VPN, sometimes turning it off isn't enough. If you want to try and get chat working without the error for the future, since you got your imminent problem resolved:
Assuming you are on Windows: flush the DNS cache and reset socket bindings:
ipconfig /flushdns netsh winsock reset
then reboot your computer. Should work then.
If it still fails:
1) ensure proxy server is indeed off in Windows - Settings/Network&Internet/Proxy - use Proxy Server should be OFF.
2) Does the DNS server being used look like theirs or your ISPs? Sometimes the proxy servers leave their DNS servers around.
Know what? I think that was it. My dumb. Thanks!
Thanks for all that guidance. I always hope it won't take quite so much to do a little task, but sometimes it does. I have struggled with VPN's of all kinds in various (shall we say difficult) countries, so I know your task list can be spot-on.
Don't feel bad! I was having a rough time figuring out why my web editor wasn't working, and that was the culprit! It's super easy to overlook.
Available Now
Build your biblical library with a new trusted commentary or resource every month. Yours to keep forever.
I am running Logos on my MacBook, and have been for some time, and I have been wondering for a while why it seems like every time I load Logos, and every time I switch Layouts, it goes from Full Screen to not full screen. Is there some setting I'm missing? I have, in the settings, set to open to "most recent layout -…
Why can't I add my layout to the dashboard, the layout shows there it has the tick, but it does appear in the dashboard.
I have been using and highlights to not only make about and passages in my and commentaries, but also kind of journaling out what’s going on in my I’m reading this scripture. Or this passage in a book that I have. I would really like to find a way to do a report based on a query a search that said hey show me every note…
I'm wanting to know what each of yours top five Bible translations bar and the reasoning behind each. The reasoning I'm asking this I'm getting ready to make a posting with the video about which ones are the best Bible translation and which ones are the worst. So, if you could give me your top five on each and your top…
the option to sync my data does not appear beneath settings
