Now what? I am trying to return a book with some nasty profanity. Attempting to contact someone on chat, I get this:
Hi GaoLu,
Chat works for me on a Mac using Safari. What browser are you using?
@GaoLu are you using a VPN or Proxy Server? On a different network from the last time you used chat? Any firewall changes on your network since the last time?
You can also e-mail them. Once I had to return a book (when they first had it so you could buy through the desktop program with one click). I simply sent them an e-mail and got it refunded.
Thanks. I necessarily use a VPN (due to travel locations), though I did shut it off and reload the page without it. Same results. Location could vary quite a bit doing all that. I did email Logos and received prompt service. No return, but that's fair. I was over 30 days. I mean, it was all of $2.99, and Logos loads me with other freebies.
Using MS Edge.
Also check your browser extensions. My website editor was broken due to an ad blocker.
If you are using a VPN, sometimes turning it off isn't enough. If you want to try and get chat working without the error for the future, since you got your imminent problem resolved:
Assuming you are on Windows: flush the DNS cache and reset socket bindings:
ipconfig /flushdns netsh winsock reset
then reboot your computer. Should work then.
If it still fails:
1) ensure proxy server is indeed off in Windows - Settings/Network&Internet/Proxy - use Proxy Server should be OFF.
2) Does the DNS server being used look like theirs or your ISPs? Sometimes the proxy servers leave their DNS servers around.
Logos sold me a profanity-laced book (think the worst words you can think of). Logos would not let me return the book because my order was a smidgen over 30 days old. Fair enough. But now I have this junk in my library. Distaste is growing. My confidence in Logos' quality isn't there anymore. But here is the real reason…
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