Now what? I am trying to return a book with some nasty profanity. Attempting to contact someone on chat, I get this:
Also check your browser extensions. My website editor was broken due to an ad blocker.
Hi GaoLu,
Chat works for me on a Mac using Safari. What browser are you using?
@GaoLu are you using a VPN or Proxy Server? On a different network from the last time you used chat? Any firewall changes on your network since the last time?
You can also e-mail them. Once I had to return a book (when they first had it so you could buy through the desktop program with one click). I simply sent them an e-mail and got it refunded.
Thanks. I necessarily use a VPN (due to travel locations), though I did shut it off and reload the page without it. Same results. Location could vary quite a bit doing all that. I did email Logos and received prompt service. No return, but that's fair. I was over 30 days. I mean, it was all of $2.99, and Logos loads me with other freebies.
Using MS Edge.
If you are using a VPN, sometimes turning it off isn't enough. If you want to try and get chat working without the error for the future, since you got your imminent problem resolved:
Assuming you are on Windows: flush the DNS cache and reset socket bindings:
ipconfig /flushdns netsh winsock reset
then reboot your computer. Should work then.
If it still fails:
1) ensure proxy server is indeed off in Windows - Settings/Network&Internet/Proxy - use Proxy Server should be OFF.
2) Does the DNS server being used look like theirs or your ISPs? Sometimes the proxy servers leave their DNS servers around.
Know what? I think that was it. My dumb. Thanks!
Thanks for all that guidance. I always hope it won't take quite so much to do a little task, but sometimes it does. I have struggled with VPN's of all kinds in various (shall we say difficult) countries, so I know your task list can be spot-on.
Don't feel bad! I was having a rough time figuring out why my web editor wasn't working, and that was the culprit! It's super easy to overlook.
Sometimes I have a note which mentions a specific place. In such cases I have been opening it in the Atlas and doing a "Copy Location" in order to save that specific place. However, I am noticing that when I click on the links I saved, it doesn't open to that view of the Atlas but a more general view. Is there a way to…
do my daily devotionals have to be downloaded off the cloud to show in dashboard "add" card?
Dear Folk, I have R. Dederen's Handbook of SDA Theology. It is NOT tagged as a theology, so does not show up in the Passage Guide under the Biblical or Systematic theology sections as an available theology resource. Do the theologies by Norman Gulley or John Peckham have the proper Logos tagging to have them show up as…
My Power Lookup tool is showing only a very limited number of resources available to it (only 2, both Lexham Lexicons, when I look up Greek words in the NT). Is there a solution to this problem? All my resources are indexed (up to date). Thanks.
With the current sale, is it worth purchasing if I already own the sermon archive? Is there a stark difference outside of the organizational aspects? I appreciate any insight. Thank you.
