Now what? I am trying to return a book with some nasty profanity. Attempting to contact someone on chat, I get this:
Also check your browser extensions. My website editor was broken due to an ad blocker.
Hi GaoLu,
Chat works for me on a Mac using Safari. What browser are you using?
@GaoLu are you using a VPN or Proxy Server? On a different network from the last time you used chat? Any firewall changes on your network since the last time?
You can also e-mail them. Once I had to return a book (when they first had it so you could buy through the desktop program with one click). I simply sent them an e-mail and got it refunded.
Thanks. I necessarily use a VPN (due to travel locations), though I did shut it off and reload the page without it. Same results. Location could vary quite a bit doing all that. I did email Logos and received prompt service. No return, but that's fair. I was over 30 days. I mean, it was all of $2.99, and Logos loads me with other freebies.
Using MS Edge.
If you are using a VPN, sometimes turning it off isn't enough. If you want to try and get chat working without the error for the future, since you got your imminent problem resolved:
Assuming you are on Windows: flush the DNS cache and reset socket bindings:
ipconfig /flushdns netsh winsock reset
then reboot your computer. Should work then.
If it still fails:
1) ensure proxy server is indeed off in Windows - Settings/Network&Internet/Proxy - use Proxy Server should be OFF.
2) Does the DNS server being used look like theirs or your ISPs? Sometimes the proxy servers leave their DNS servers around.
Know what? I think that was it. My dumb. Thanks!
Thanks for all that guidance. I always hope it won't take quite so much to do a little task, but sometimes it does. I have struggled with VPN's of all kinds in various (shall we say difficult) countries, so I know your task list can be spot-on.
Don't feel bad! I was having a rough time figuring out why my web editor wasn't working, and that was the culprit! It's super easy to overlook.
Available Now
Build your biblical library with a new trusted commentary or resource every month. Yours to keep forever.
I get a “permission problem” error whenever I attempt to create an “idea” post.
What is the syntax for a Hebrew search? Where is it described in the Docs?
Something went wrong. When I want to open Logos, I get a message: The item 'Logos.exe'that this shortcut refer to has been changed or moved, so this shortcut will no longer work properly. Do you want to delete this shortcut? Logos does not want to open.
I am wondering what it means legacy edition Logos does not sale, Logos 10 gold etc. Do we have to purchase subscriptions now? John Duran
I am an old man in my 90s and a Newbie to the Forum. I am a registered owner of Logos 8.17 (Desktop Mac Version) on an older iMac (MacOS 11.7.10 which cannot be upgraded) but have not used it in a long time. I have been using a Bible web site but find it insufficient for my needs so I want to return to using Logos. Because…
