Can't get into desktop version.

Hi,

Windows 10 Pc. I just replaced had hard drive replaced and new updated version of windows 10. The repair shop lost all my home screen icons and shortcuts. Now, I have to go to web to sign into Logos. The problem is that it puts me into the web edition after sign-in and tells me my desktop OS is not supported and won't allow me to enter. Although, I'm signed as a Premium member, I can't get the system settings, dark mode or any other items. I've been a member for 3 yrs. I don't know what to do to get my normal desktop settings, screens, layouts, etc. I'm stuck in the web edition. Any help would be appreciated.

Vince.

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Graham Criddle

If you open Windows explorer and paste this into the folder bar - %localappdata%\Logos - you should get to a folder containing Logos.exe

Does Logos open correctly on your desktop if you double-click this file?

If so, you should be able to recreate your shortcut / icon

(I'm not on my Windows computer at the moment - so I think the above is correct but can't check)

Vince schroeder

Graham,

Where do I place it in Explorer, after local disk C:\ or ?

Vince

Dave Hooton

https://community.logos.com/discussion/comment/1388529#Comment_1388529

Paste %localappdata%\Logos into the Explorer Find box.

Vince schroeder

Dave,

Sorry to be so dumb, but I don't have a "Find" button in IE.

Vince.

Graham Criddle

Sorry to be so dumb, but I don't have a "Find" button in IE.

Try Windows Explorer, not Internet Explorer.

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