Logos Bible Software 4 has stopped working

Steven Music

I am getting the same problem I have seen reported by others.  I followed the advice in the wiki.

Turned on logging, hold ctrl key when launching and at the sign in screen I check "Use Blank Layout" and click sign in.  The signing in screen displays and then I get the "Logos Bible Software 4 has stopped working" error. I cannot get it to launch at all.  I have performed a full uninstall and re-install without any success. 

In checking the event viewer for applications I noticed that there is a corrisponding .Net error associated with the launch of Logos.  The text with the error is ".NET Runtime version 2.0.50727.4206 - Unrecoverable system error." and I have run the .Net Fix tool and reinstalled .Net 1.1, 3.5, 4.0, and 4 extended. 

My system information

OS Name Microsoft® Windows Vista™ Ultimate
Version 6.0.6002 Service Pack 2 Build 6002
System Manufacturer LENOVO
System Model 64575KU
System Type X86-based PC
Processor Intel(R) Core(TM)2 Duo CPU     T7700  @ 2.40GHz, 2401 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date LENOVO 7LETC6WW (2.26 ), 5/11/2009
SMBIOS Version 2.4
Hardware Abstraction Layer Version = "6.0.6002.18005"
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.00 GB
Available Physical Memory 1.45 GB
Total Virtual Memory 6.19 GB
Available Virtual Memory 4.75 GB
Page File Space 3.29 GB
Page File C:\pagefile.sys

I have attached the Logos 4 log file. 

Thanks in advance.

NetworkGeek

I don't see any crash data in this log. Did it produce a separate crash log file? Does it "Stop working" every time"?

Do you know how to check your Event log for Critical Errors? (Control Panel/Administrative Tools/Event Viewer). Are there any critical errors being reported on your system?

I wonder why the error is in .NET 2.0. Logos only uses .NET 3.5 doesn't it?

Dave Hooton

Steven Music said:

I am getting the same problem I have seen reported by others.  I followed the advice in the wiki.

What problem (apart from crashing)? The log shows are running the latest beta version 4.2a. Did you install this because you thought it might resolve the problem you originally had with 4.2? If so, I recommend that you uninstall 4.2a and re-install 4.2. If the problem persists then you can get help from Logos Technical Support (who won't assist you with a beta version).

Steven Music

https://community.logos.com/discussion/comment/209784#Comment_209784

I have uninstalled the beta version which was installed as part of my troubleshooting and installed the 4.2 release.  The log file only shows a few warnings but no crash info.  It does crash everytime it is launched.  Here is the full event error that  logged everytime I try to run Logos 4.  I really think this is a .Net problem but I can't seem to find a fix.  Microsoft has been no help.

Log Name:      Application
Source:        .NET Runtime
Date:          1/7/2011 7:28:16 PM
Event ID:      1023
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Laptop-IBM
Description:
.NET Runtime version 2.0.50727.4206 - Unrecoverable system error.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1023</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-01-08T00:28:16.000Z" />
    <EventRecordID>23184</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Laptop-IBM</Computer>
    <Security />
  </System>
  <EventData>
    <Data>.NET Runtime version 2.0.50727.4206 - Unrecoverable system error.</Data>
  </EventData>
</Event>

Dave Hooton

https://community.logos.com/discussion/comment/209807#Comment_209807

If you have any installation log files in \Documents\Logos Log Files or \temp\Logos Log Files please upload them. The information may be helpful, but I think you will need to contact Technical Support on this matter.