Unable to Download Error
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Just got my iPad and installed. Same issue with ESV although it worked eventually. Having trouble with The Swanson New Testament Greek Morphology (UBS4) atm. Retrying, third time is a charm. NLT took two attempts.
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Is there a way to filter and see all downloaded resources?
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Am I the only one??
Nope. I've tried numerous times. Apparently some people are having success. I am not one of them. [:(]
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Before, I was plugging my itouch into an external power supply so that power was not the issue keeping me from successfully downloading. But I still had no luck downloading.
I have just plugged my itouch into my laptop, and connected to itunes. I For whatever reason, it now appears to be trying to download books that would not before. Hope it works for all of them. I will post again if the success continues.
Windows 7, Nexus 7
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I have not been able to download the following resources:
- NRSV
- New Nave's Topical Bible
- New Topical Textbook (Torrey)
- Where to Find It in the Bible
Logos - This has been more than a week... When will this be fixed?
Thanks!
Peter
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I'm really surprised that no one from logos has made an attempt to answer questions? Could we please get some answers? I'm not mad I just want to know whats going on.
For book reviews and more visit sojotheo.com
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I have been able to successfully download every resource mentioned in this thread. The issue seems to be with the device going to sleep. For best results when downloading many or large resources, make sure you're on WiFi, leave your device plugged into a power source and don't lock it. We have an update in the works that makes installing resources faster, which will help with this.
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Thanks Dave for working on this! I have recently tried to download Ryrie's resources but couldn't. I loaded some of the books several weeks ago and then tried this week to download 20 or more at a time but now I can't load any. I can download some of the other books in my library but not the remainder of Ryrie's.
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I thought I would provide a little more specific info, to maybe help with this problem. When I power on my ipod and start Logos, it indicates that there are five resource updates available:
Great Doctrines of the Bible, Vol. 3 - Martyn Lloyd-Jones, and four resources by Geisler - Roman Catholics and Evangelicals, When Critics Ask, When Cultists Ask and Why I Am a Christian. When I click update all, usually within 10-20 seconds I get a message popup stating "Resource Unavailable" with the title of each resource. I get a popup for all five and then I get another set of popups for the same five resources again. This always happens before the ipod goes to sleep.
I also had this issue with the resource The Vitality of Worship. I tried deleting it and then re-downloading it and it will not download now. It gives the same popup as the others, but only once.
In my experience, I don't think this is related to the ipod going to sleep, because the problem occurs before it has a chance to go to sleep.
Since this has started, I also have another issue. If I search my library for a title, then clear the search box, I get the message "Loading" but no resources show up. After about a minute, the "Loading" message goes away, but the library list is blank. I have to kill and restart the app to get the library list to populate again.
I appreciate the work you have put into this app. I have gotten a lot of use out of it. This post is not a complaint - I am just hoping you can use this info to fix the problem.
"It seems our problems solve themselves when we look beyond us to those truly in hell." - Beyond Our Suffering - AILD
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I have been able to successfully download every resource mentioned in this thread. The issue seems to be with the device going to sleep. For best results when downloading many or large resources, make sure you're on WiFi, leave your device plugged into a power source and don't lock it. We have an update in the works that makes installing resources faster, which will help with this.
When I get the error message, my device is not going to sleep. I get the error message within 2sec to 10 sec. In the case of the Free Preview book, I get the error message instantly.
Armin
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I'm getting the same error messages described by Tom Geswein and Armin. Has nothing to do with the device going to sleep.
Thanks,
Peter
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Just to update you: Uninstalling Logos fom my iPhone and reinstalling it resolved my download issues.
Armin
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Just to update you: Uninstalling Logos fom my iPhone and reinstalling it resolved my download issues.
Armin
I have 1000+ resources downloaded, but if that's what it takes, I guess I can download them again...[:(]
"It seems our problems solve themselves when we look beyond us to those truly in hell." - Beyond Our Suffering - AILD
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Yesterday went well, with me able to download resources that I had been unable to download in the past. I connected my itouch to my laptop with itunes running, and all seemed to 'reset' for the resources that had failed.
I was able to download many resources yesterday, until last night when I had failures again. So far, it is still not downloading the failed resources from last night, but will do other resources.
Power, and locking are not the issue. Plenty of power since it is plugged in. Autolock is set to never (and has been the whole time). Love the app. Just hoping downloading issues get resolved.
Thanks for the app, Logos!
Windows 7, Nexus 7
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I'm getting the same error messages described by Tom Geswein and Armin. Has nothing to do with the device going to sleep.
Thanks,
Peter
Well, I'm getting the error within seconds of selecting the resource for download.
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Yes, I'm getting similar error messages on my iPad.
Peter
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Weird. I went with others' suggestions and deleted app, restored app, and began to download my resources again (while charging to power source). I was able to download the resources that I was unable to before. But now I cannot download some of the resources I had before. Namely:
- Swanson Greek New Testament
- SBL Critical Apparatus
- The Christian in Complete Armour
- Works of Jonathan Edwards Volume 1
Even stranger is that I am able to download Jonathan Edwards Volume 2, but not Volume 1
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Originally, I was unable to set a bookmark (favorite) on one of the books I was reading. It was recommended that I uninstall and reinstall the app. After doing so, I was unable to reload the books I had downloaded, getting the "Unable to download..." message.
I have tried, removing the app, cycling power, syncing and reinstalling the app, and still several books are unable to load. I either get the message, the activity indicator discapears while still indicating download and a couple of times it seems the book has finished loading but reopening the library shows it is not loaded.
Needless to say, I am getting frustrated.
Arnold
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Getting the "Unable to download" message again this morning. This time for the NIV Application Commentary: 2 Peter, Jude. I am connected to the electrical outlet. I have a WiFi connection. The iPad is not sleeping. I tried downloading this resource earlier today and I received the error message seconds after starting the download--was not connected to an outlet at that time, did have WiFi access and the iPad was not sleeping. Tried rebooting after this and then tried to download after connecting to an outlet, but still got the error message.
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Logos / Dave,
This has been going on for several weeks now for multiple users.
If you're working on troubleshooting the issue, can you please let us know?
If you need some of us to help in the troubleshooting, we'll also be glad to help.
Thanks,
Peter
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We're still looking into it.
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I'm hitting this error for the ESV. I have an iPhone developer license so it's possible for me to get in there and look at log messages etc. If you want me to test anything I would be happy to help. Thanks!
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Still having issues with the 2 Peter resource.
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Today, I was able to download resources that were coming up with the error for the past weeks. I did limit the downloading to 2 resources at a time.
Windows 7, Nexus 7
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Worked for me this evening.
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I'm still having the same Unable to Download error with the following resources:
- NRSV
- New Nave's Topical Bible
- New Topical Textbook (Torrey)
- Where to Find It in the Bible
What should I try or do now?
Peter
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I don't think that the particular books matter. I have tested this many times today, and I can sometimes get an "offline" resource to actually become really offline, but usually I can't.
To avoid any problems, I deleted Logos from my first-generation iPhone, then performed a sync with iTunes 10.1.2. Then I re-installed Logos onto the iPhone.
I started Logos, logged in with my Logos.com account, and went to the Library. I selected the ESV in the Library, switched "Available Offline" to "On", and saw the network activity, presumably the resource is downloading. I pushed "Done" to go back to the list of resources in the Library, and saw that there is now a "down-arrow" badge on the ESV book cover icon. I suppose that means it is in the process of downloading? Network activity stops. I select the resource to Read it. It shows up fine. I go back to the Library to see if the badge has changed to an "Airplane" badge but no it is still the "down-arrow".
I exit the Logos application, go to Settings, and activate Airplane Mode. Then I go back to Logos. The only resource available is the included ASV (with an airplane badge).
I exit the Logos application again, go to Settings, and de-activate Airplane Mode. Then I go back to Logos. My ESV resource is no longer "Available Offline", the "down-arrow" badge has disappeared from the book cover icon, and when I try to set "available offline" there is a brief bit of network activity and then the "Unable to download" error dialog pops up.
I've tried all day with various resources, and at one point I was able to get a number of books loaded (airplane badge), but I can't do that now. Once I get the "Unable to download" error, the only way to recover is to wipe the Logos app, sync with iTunes, and re-download it again. But each time I do that, I hit the error with a different resource, or perhaps the same one again.
(I tried signing out of Logos.com in the More...Settings panel of the Logos app, and then signing in again. But that does not clear the "unable to download" state. The only way out is to wipe the app and start over.)
So: I don't know how the book goes from "down-arrow" badge to "airplane" badge state. And until it gets to "airplane", as soon as you leave the Logos app, when you come back you are unable to use the resource offline, and can't set it to offline without hitting the "unable to download" error.
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I started Logos, logged in with my Logos.com account, and went to the Library. I selected the ESV in the Library, switched "Available Offline" to "On", and saw the network activity, presumably the resource is downloading. I pushed "Done" to go back to the list of resources in the Library, and saw that there is now a "down-arrow" badge on the ESV book cover icon. I suppose that means it is in the process of downloading? Network activity stops. I select the resource to Read it. It shows up fine. I go back to the Library to see if the badge has changed to an "Airplane" badge but no it is still the "down-arrow".
Wonder which network being used ? (phone or Wi-Fi) Also wonder about screen lock and push notification settings ? Likewise wonder about other applications running ? (when using Logos on iPad, have learned to double click home button so can close multi-tasking applications along with using AC adapter to keep WiFi network connected - tends to disconnect after half hour on battery)
When downloading Logos resources to iPad, after tapping ON for available offline and tapping done, watch network activity and down arrow - after down arrow changes to airplane, then go to settings, switch to Airplane mode - back to Logos library to verify resource in list and can be opened. Have downloaded many resources one at a time, then verified offline library reading. Thankful for split screen with side-by-side scrolling.
From forum http://community.logos.com/forums/t/28865.aspx - learned to check iPad log files after iTunes sync.
Keep Smiling [:)]
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Well, I'm getting the error within seconds of selecting the resource for download.
Couldn't help but notice that your screenshots seem to indicate that device is in airplane mode.
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iPhone first-generation ("2G"). iOS version 3.1.3, no other apps are running (because iOS 3 doesn't support background apps). WiFi connected to a 7Mbps DSL connection. Tested with the phone docked (powered through the dock connector) and stand-alone. Full battery. The Logos app is not allowed to "sleep" or "auto-lock" during these tests. I did not receive any push notifications during these tests.
I don't think that the logs mentioned in the link http://community.logos.com/forums/t/28865.aspx are relevant, as that talks about crash logs. The Logos app is not crashing. It's just not letting you use the resources offline.
Thanks for prompting me to supply better debugging information!
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